<p>Overview</p> <p>Be the first smile they see. The voice they trust. The heart of our front desk.</p> <p>At Cherokee Trail Veterinary Hospital, we're more than just a veterinary clinic-we're a team that leads with compassion, connection, and care. We're looking for a Full-time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.</p> <p>Why Join Cherokee Trail?</p> <p>Because we care about pets, their people, and the team members who make it all happen. As a full-service hospital, we offer everything from wellness care to surgery with cutting-edge technology, newly started rehabilitation program, and a close-knit, supportive team.</p> <p>We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.</p> <p>This Role Might Be Perfect for You If:</p> <ul> <li>You're a people person who loves to create great experiences from the first phone call to the final tail wag </li><li>You're organized and detail-obsessed, keeping appointments, records, and communication running smoothly </li><li>You're a master multitasker who can stay cool and kind even during the busiest times </li><li>You're tech-savvy and confident navigating digital systems and patient charts </li><li>You take pride in being calm, clear, and compassionate-especially when pet parents are stressed </li><li>You want to grow your skills in a hospital that values professional development and team culture </li></ul> <p>The Perks + Benefits:</p> <p>We believe you should feel as supported as you make our clients feel. We offer:</p> <ul> <li>Competitive pay, based on experience </li><li>Medical, dental, vision, and life insurance (some plans include free outpatient mental health care) </li><li>Generous CE allowance + paid CE time </li><li>Uniform allowance </li><li>Pet care discounts for your personal pets </li><li>PTO, floating holidays, parental leave, and military leave </li><li>A robust Employee Assistance Program (from finances to wellness and everything in between) </li><li>Access to Encore Vet Group's library of training, CE, and career development resources </li><li>A 401(k) with up to 5% company match </li></ul> <p>Cherokee Trail Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com</p> <p>Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.</p> <p>Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.</p>