<p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Announcement</p> <p>Details</p> <p>Open Date 04/07/2026 Requisition Number PRN44676B Job Title Coordinator, Information Working Title Assignments Coordinator Career Progression Track D Track Level FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary</p> <p>Typically, Monday - Friday, 8:00am - 5:00pm</p> <p>VP Area President Department 00307 - Housing Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 50,000. to 54,000.00 Close Date 05/29/2026 Priority Review Date (Note - Posting may close at any time) 04/24/2026 Job Summary</p> <p>Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The "U" is a PAC-12 institution with over 33,000 students. Housing & Dining Programs (HDP) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings. HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.</p> <p>Reporting to the Assistant Director of Occupancy Management, the Assignments Coordinator works primarily within the Operations team while collaborating with all functional areas within HDP. This position assists with occupancy-related tasks for the entire campus, including, but not limited to, waitlists, room changes, and occupancy verification processes.</p> <p>The role supports the development and implementation of efficient housing processes using systems such as StarRez, ensures timely and transparent communication with students and campus partners, and helps manage housing applications, reservations, and enrollment verification. The Assignments Coordinator also serves as a key point of contact for student and family inquiries, provides high-level customer service, and works closely with campus partners to coordinate housing needs, contributing to a positive and seamless residential experience.</p> <p>Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.</p> <p>Responsibilities</p> <p>Occupancy Management</p> <ul> <li>Oversee occupancy processes, including waitlists, room assignments, room changes, cancellations, moves, and occupancy verifications using housing management software (e.g., StarRez). </li><li>Manage enrollment verification, credit hour exemptions, early arrivals, break housing, and the eviction process. </li><li>Assist in developing and implementing occupancy-related training, resources, and SOPs for HDP staff and partners. </li><li>Coordinate peak cycle activities, move-in/move-out logistics, and housing events to ensure operational efficiency. </li><li>Collaborate with the occupancy team and residential education staff to meet area goals and plan housing application actions. </li><li>Maintain accurate operational records, generate occupancy analytics, and support process documentation to ensure consistent messaging and compliance. </li><li>Troubleshoot and resolve student concerns related to housing applications, assignments, waitlists, and occupancy processes, referring to appropriate campus resources when needed. </li></ul> <p>Partner Coordination & Room Hold Management</p> <ul> <li>Serve as a liaison with campus partners (e.g., Athletics, ROTC, CDA, and affiliated programs) regarding room holds, allocations, and timelines. </li><li>Track and manage partner room hold requests, escalating conflicts or exceptions as needed. </li><li>Ensure alignment of partner needs with housing availability in collaboration with the occupancy management team. </li><li>Maintain clear, consistent communication with internal and external stakeholders regarding partner housing processes and policy updates. </li></ul> <p>Customer Service & Frontline Support</p> <ul> <li>Model professional, courteous, and inclusive customer service in alignment with HDP and University values. </li><li>Serve as a support resource for student leaders and front desk staff, particularly in escalated situations. </li><li>Assist students with housing processes such as applications, contracts, cancellations, room changes, move-in/move-out logistics, and policy inquiries. </li><li>Provide guidance on routine and escalated student policy questions, conflicts, and roommate disputes. </li><li>Triage high-volume inquiries, escalating complex issues as appropriate, and maintain records in compliance with FERPA and confidentiality standards. </li><li>Provide students and families with accurate information regarding HDP procedures, campus resources, and applicable regulations. </li></ul> <p>Other</p> <ul> <li>Serve on departmental and/or campus committees. </li><li>Other duties as assigned. </li></ul> <p>This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.</p> <p>Work Environment and Level of Frequency typically required</p> <p>Nearly Continuously: Office environment.</p> <p>Physical Requirements and Level of Frequency that may be required</p> <p>Nearly Continuously: Sitting, hearing, listening, talking.</p> <p>Often: Repetitive hand motion (such as typing), walking.</p> <p>Seldom: Bending, reaching overhead.</p> <p>Minimum Qualifications</p> <p>Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.</p> <p>Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.</p> <p>Preferences</p> <p>Qualifications</p> <ul> <li>Bachelor's degree in a business-related field or equivalent work experience. </li><li>Demonstrated organizational skills to manage workflow and establish a harmonious and productive environment. </li><li>Demonstrated ability to accurately analyze information, situations, and procedures to define problems and formulate conclusions. </li><li>Demonstrated competencies in supporting customer service initiatives, including creating a welcoming environment, professional electronic communication, and phone etiquette. </li><li>Previous experience working with various software packages (including spreadsheets, word processing, and email). </li><li>Strong communication and interpersonal skills. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience using StarRez or similar housing management systems. </li><li>Experience working in a university housing system and/or a strong background in customer service. </li></ul> <p>Type Benefited Staff Special Instructions Summary Additional Information</p> <p>The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.</p> <p>This position may require the successful completion of a criminal background check and/or drug screen.</p> <p>The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.</p> <p>Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</p> <p>Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</p> <p>To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.</p> <p>Online reports may be submitted at https://oeo.utah.edu</p> <p>https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</p> <p>As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.</p> <p>Posting Specific Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education) </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li><li> <ul> <li>How many years of experience do you have collecting, analyzing and reporting on data? </li></ul> </li><li> <p>No experience</p> </li><li> <p>Less than 1 year</p> </li><li> <p>1 year or more, but less than 2 years</p> </li><li> <p>2 years or more, but less than 4 years</p> </li><li> <p>4 years or more</p> </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li><li>Cover Letter </li><li>List of References </li></ul> <p>Optional Documents</p> <ul> <li>Historical Only - Do Not Use - See Document Description for More Information - Addendum to the University of Utah - Veteran Only </li><li>Historical Only - Do Not Use - See Description for More Information - Appropriate discharge document (such as DD-2214) - Veteran Only </li></ul>