<p>Role: Implementation head</p> <p>Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.</p> <p>Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.</p> <p>What this role is:</p> <p>Darwinbox is helping enterprises reimagine how they manage people, workflows, and employee experiences.</p> <p>As we continue to scale, we are looking for a leader who can build the next generation of enterprise implementation and transformation capabilities.</p> <p>This role sits at the intersection of:</p> <ul> <li>Customer transformation </li><li>Consulting leadership </li><li>Enterprise SaaS delivery </li><li>Product adoption </li><li>Organizational scale </li></ul> <p>You will be responsible for defining how implementation excellence is delivered across the region while building a high-performing organization that customers trust and teams aspire to be part of.</p> <p>What the work looks like :</p> <p>You won't inherit a mature playbook. You'll help build it!</p> <p>One customer may be scaling across multiple countries. Another may be rethinking its entire HR operating model. A third may be looking to unlock value from automation, analytics, and AI-driven workflows. Your role is to ensure that our implementation organization can solve all of these challenges consistently and at scale.</p> <p>That means:</p> <p>Build and Scale a High-Performing Implementation Organization</p> <p>Lead and grow a team of Engagement Managers, and Consultants, develop future leaders and create a culture of ownership, customer obsession, and continuous improvement Build organizational capability to support rapid business growth ..</p> <p>Define the Future of Delivery</p> <ul> <li>Continuously evolve implementation methodologies, operating models, and delivery practices </li><li>Drive automation-first and data-driven delivery excellence </li><li>Improve scalability, predictability, quality, and customer experience across all engagements </li></ul> <p>Be the Bridge Between Customers and Product</p> <ul> <li>Act as a strategic voice of the customer within the organization </li><li>Partner closely with Product, Engineering, Customer Success, and Sales teams </li><li>Influence product roadmap discussions based on market needs and customer insights </li><li>Drive adoption of new capabilities and innovations across the customer base </li></ul> <p>Drive Business Performance</p> <ul> <li>Own implementation health, customer satisfaction, delivery quality, and regional services performance </li><li>Partner with Sales and Customer Success teams to support growth, expansion, and strategic customer relationships </li><li>Ensure effective capacity planning, resource allocation, and operational efficiency </li></ul> <p>Who thrives here:</p> <p>People who think beyond delivery.</p> <p>People who naturally ask:</p> <ul> <li>"How do we scale this?" </li><li>"What does great look like three years from now?" </li><li>"How do we create repeatability without losing customer intimacy?" </li><li>"How do we build a delivery organization that becomes a competitive advantage?" </li></ul> <p>People who enjoy building teams as much as they enjoy solving customer problems.</p> <p>People who can move seamlessly between executive customer conversations, organizational strategy, and operational execution.</p> <p>People who see implementation as the beginning of transformation-not the end of a project.</p> <p>What we're looking for</p> <ul> <li>15 to 20 years of experience leading enterprise HCM Implementation, HCM, consulting, or transformation organizations </li><li>Proven experience managing large-scale HCM implementations across platforms </li><li>Strong consulting mindset with the ability to influence executive stakeholders and drive transformation conversations </li><li>Demonstrated success building and leading high-performing delivery organizations </li><li>Experience managing complex customer portfolios in enterprise environments </li><li>Strong commercial acumen and understanding of services business economics </li><li>Ability to thrive in high-growth, fast-changing environments </li><li>Data-driven, automation-first, and systems-oriented approach to leadership </li></ul>