<p>Job Summary</p> <p>Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.</p> <p>Essential Functions</p> <p>To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.</p> <ul> <li> <p>Transact all business in accordance to Patterson Companies, Inc.'s business code of ethics and conduct</p> </li><li> <p>Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities</p> </li><li> <p>Develop and build effective relationships with customers especially with technical counterparts</p> </li><li> <p>Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed</p> </li><li> <p>Support new product development and commercialization</p> </li><li> <p>Build and leverage technical service team expertise to demonstrate value to the customer</p> </li><li> <p>Uses performance feedback and career development to optimize individual and team performance</p> </li><li> <p>Train and assess performance for team, while providing necessary guidance</p> </li><li> <p>Encourage the growth of all direct and indirect reports through skill development and goal setting</p> </li><li> <p>Hold direct reports accountable for meeting performance standards and departmental performance goals</p> </li><li> <p>Mentor employees, measure performance, and complete regular performance reviews</p> </li><li> <p>Resolve employee issues in an effective and consistent manner</p> </li></ul> <p>Additional functions</p> <p>In addition to the essential functions listed above, the incumbent may perform the following additional functions.</p> <ul> <li>Other duties as assigned </li></ul> <p>Job Qualifications</p> <p>Required Qualifications</p> <ul> <li> <p>Engineering degree in mechanical/electrical with controls/automation focus or relevant experience</p> </li><li> <p>Strong focus on customer relationship building</p> </li><li> <p>Ability to coordinate interdepartmental functions, synthesize and meet common objectives</p> </li><li> <p>Leadership experience and capability within project execution and service delivery</p> </li><li> <p>Competent, customer-oriented professional who can multi-task</p> </li><li> <p>Ability to anticipate customer and team needs and provide proactive support</p> </li></ul> <p>Preferred Qualifications</p> <ul> <li> <p>2 years successful field services supervision, leadership or related experience</p> </li><li> <p>5 years of technical service experience in the industry</p> </li></ul> <p>Working Conditions</p> <p>Physical Demands</p> <ul> <li> <p>Must be able to move equipment weighing up to 50 pounds.</p> </li><li> <p>Sit, squat, stoop to access, install equipment</p> </li><li> <p>Ascend/descend ladder to install equipment</p> </li></ul> <p>This position requires:</p> <ul> <li>Occasional or frequent moderate physical activity </li></ul> <p>Environmental Factors</p> <ul> <li> <p>General Office & Warehouse environments</p> </li><li> <p>Feed Lots - exposure to inclement weather & loud noises</p> </li><li> <p>Frequent exposure to various animal feed additive materials</p> </li></ul> <p>Travel and On-call</p> <p>Position requires 40-50% travel.</p> <p>The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $75,300.00 - $92,200.00</p>