<p>Requisition ID: 450987</p> <p>Work Area: Sales</p> <p>Expected Travel: 0 - 20%</p> <p>Career Status: Professional</p> <p>Employment Type: Regular Full Time</p> <p>Career Level: T3-3</p> <p>Additional Locations:</p> <p>Original Posting Date: 04/06/26</p> <p>Job Title: Customer Success Partner Senior Advisor</p> <p>Location: Newtown Square, PA</p> <p>Work Model: Hybrid work model.</p> <p>Purpose and Objective:</p> <p>SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for management, orchestration of resources, and execution of activities for a designated set of customer accounts.</p> <p>Expectations and Tasks:</p> <p>Develop and implement account strategies and consumption plans that drive customer outcomes. Engage with CSM teams at SAP PartnerEdge Sell Partners to support indirect business, driving customer lifetime value and building a sustainable Customer Success practice. Foster cloud subscription adoption, consumption, renewals, and expansion of SAP's footprint, ensuring seamless collaboration and partner selfsufficiency. Collaborate with partners and stakeholders to manage indirect cloud installed base. Enable and support partners in delivering customer success outcomes through engagement and education. Monitor customer usage and adoption, providing guidance on maintaining customer relationships post go-live. Ensure forecast cadences and manage renewal risk, driving cloud commercialization and renewal targets. Foster a seamless customer success collaboration model, increasing partner self-sufficiency and ecosystem capabilities.</p> <p>Education and Occupational Experience:</p> <p>Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and four (4) years of experience in the job offered or related occupation.</p> <p>Qualifications/Skills and Competencies Experience:</p> <p>Experience must include four (4) years involving each of the following:</p> <ul> <li>ABAP/ ERP based development, quality and delivery skills; </li><li>SAP Data Quality Management, ETL Tools, SAP ECC OnPremise, S/4 HANA OnPremise, and S/4 HANA Cloud Public Edition; </li><li>Implementing ERP and S/4HANA solutions with project management and technical cutover skills; </li><li>HANA Studio Modeling; and </li><li>Implementing and positioning short engagements to resolve issues, business critical bottleneck, and position innovation with Customers or Partners. </li></ul> <p>Travel: Position requires up to 20% domestic travel to various and unanticipated customer sites for annual customer success plans and quarterly business reviews.</p> <p>This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the</p>