<p>Our Values</p> <p>Own Your Integrity Deliver Grace Strive for Well-being</p> <p>Act With Compassion Serve with Excellence Embrace Humility</p> <p>Position Summary:</p> <p>JOB DESCRIPTION:</p> <p>The primary role of the Front Desk Agent position is to check-in and check-out out guests while providing efficient, friendly, and excellent customer service at all times and in accordance with hotel standards. Ensure the highest caliber of service is being offered to all guests so that their arrival experience is pleasurable and informative</p> <p>DUTIES & RESPONSIBILITIES:</p> <ul> <li>Be thoroughly familiar with all check-in and check-out procedures and the AM and PM checklist. </li><li>Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner. </li><li>Acknowledge (verbally and by name when possible) and register guests, including verifying accommodations on the computer, obtaining vouchers when necessary, establishing guest credit via credit card or credit deposit, completing forms, entering information into the computer and programming room keys. </li><li>Relay pertinent information regarding accommodations and assist with questions pertaining to and/ or booking reservations. </li><li>Contact various departments to fill guests' needs. </li><li>Enter all guest information into the computer. </li><li>Make room changes for guests based on availability. </li><li>Handle and count large amounts of money accurately and efficiently. </li><li>Exchange foreign currency, cash traveler's checks and personal checks, balance cash bank and assume responsibility for safeguarding monies. </li><li>Post charges to guest accounts; transfer charges/ credits; run necessary computer reports. </li><li>Assist with luggage and storage and delivery concerns. </li><li>Anticipate and handle guest issues and concerns. </li><li>Escort VIPs to rooms whenever possible. </li><li>Practice aggressive hospitality at all times. </li><li>Maintain knowledge of hotel features/ services, outlets, hours of operation, etc. </li><li>Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. </li><li>Be an ambassador of the hotel and the company at all times, in and outside of the workplace. </li><li>Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community. </li><li>Be knowledgeable of, implement, communicate, and comply with policies of The Charleston Place. </li><li>Maintain confidentiality and security of all guests and general hotel information. </li><li>Assist in other areas as needed. </li></ul> <p>REQUIRED SKILLS & EXPERIENCE:</p> <ul> <li>Three years prior experience in customer service in a high-paced, detail-oriented position. </li><li>Ability to communicate with hotel guests and employees to their understanding. </li><li>Ability to provide friendly, efficient, and courteous service to guests. </li><li>Ability to access, input and retrieve information on the computer system. </li><li>Ability to calculate. </li><li>Ability to work independently and exercise judgment to resolve personnel and production issues that arise during daily operations. </li><li>Ability to handle the stress inherent in interacting with co-employees and resolving guest problems. </li><li>Ability to work under pressure, be organized, self-motivated, and work well with others. </li><li>Strong positive attitude and ability to initiate a light conversation with guests. </li><li>Basic knowledge of Charleston and surrounding areas. </li><li>Ability to provide legible communication. </li><li>Must be able to complete work in a timely, accurate, and thorough manner. </li><li>Ability to work effectively and relate well with senior management and colleagues. </li><li>Understanding of the luxury hotel environment. </li><li>Additional foreign language skills are a plus. </li></ul> <p>PHYSICAL REQUIREMENTS:</p> <p>The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:</p> <ul> <li>Must be able to lift equipment, supplies, etc. of at least 30 pounds. </li><li>Must be able to resolve problems, handle conflict, and make effective decisions under pressure. </li><li>The role may require extended periods of time on your feet, especially during peak hotel hours or events. </li><li>Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. </li><li>Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. </li></ul> <p>The Charleston Place Participates in E-Verify</p> <p>_<strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>__</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p> <p>BHC?is an equal employment opportunity employer. ?Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.</p>