<p>Company Summary</p> <p>EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.</p> <p>Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.</p> <p>Department Summary</p> <p>Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.</p> <p>Job Duties and Responsibilities</p> <p>Customer Service Representative:</p> <p>$17.50/hr starting pay with opportunity to increase pay to $19.25/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!</p> <p>What You'll Do:</p> <ul> <li>Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services </li><li>Maintain strong knowledge of our wireless products, accessories and pricing plans </li><li>Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution </li><li>Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback </li><li>Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base </li></ul> <p>What's in it for You:</p> <ul> <li>Career Growth: Opportunity to promote two levels within your first year! </li><li>Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement </li><li>Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) </li></ul> <p>Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!</p> <p>Application Process:</p> <p>After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.</p> <p>Skills, Experience and Requirements</p> <ul> <li>High school diploma or GED required </li><li>Ability to work full-time on-site </li><li>Flexible to work shifts which can include evenings, weekends, or holidays </li><li>Smartphone or device with active network connection </li><li>Pre-employment screen required </li><li>Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity </li></ul> <p>Salary Ranges</p> <p>Compensation: $17.50/Hour</p> <p>Benefits</p> <p>We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.</p> <p>The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.</p> <p>The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.</p>