<p>Overview</p> <p>Encore Fire Protection is an industry-leading, full-service fire protection company proudly serving the East Coast, with offices spanning from Maine to Louisiana. With over 30 years of experience, we've built a proven model that combines technical expertise, exceptional customer service, and clear, straightforward operations. Our commitment to a customer-first approach drives everything we do-which is why we're looking for someone who thrives on building relationships and has a genuine desire to serve people.</p> <p>As part of our mission to be the best fire protection company in the industry, we've recently joined forces with East Coast Fire & Ventilation, based in West Wareham, Massachusetts. This partnership not only allows us to expand our reach and tap into top talent in the area but also brings us together with industry leaders who share our commitment to excellence.</p> <p>With our continued growth, we're looking to add a Fire Alarm Service Manager to our West Wareham operation. Our Service Managers are the go-to experts for their product lines, offering critical support and guidance to both field technicians and office staff. In this role, you'll oversee the inspection, maintenance, and repair of fire alarm systems, ensuring safety and compliance standards are met. This is a hands-on leadership role where you'll guide day-to-day operations, troubleshoot technical challenges, and help drive the success of our service team.</p> <p>What You'll Be Doing:</p> <ul> <li>Oversee day-to-day operations-lead a growing team of both office professionals and field technicians, providing hands-on support and clear direction </li><li>Serve as a knowledge hub, providing expert guidance to navigate complex service calls </li><li>Collaborate with our Deficiency Sales Team, offering strategic product suggestions to ensure accurate system repair quotes and remediation steps </li><li>Maintain strong relationships and communicate effectively with customers, taking ownership of resolving service-related issues </li><li>Set clear goals and expectations for the team while identifying coaching and development opportunities, helping them grow their technical and industry expertise </li><li>Partner with senior leadership to drive departmental strategy, set operational targets, and improve profitability </li><li>Conduct onsite visits as needed to ensure work is completed safely, efficiently, and up to Encore standards </li></ul> <p>What You'll Need:</p> <p>While experience is important, we also value individuals who are results-driven and committed to getting things done.</p> <ul> <li>5+ years of management experience in a service-based business (HVAC, plumbing, facilities, etc.). Fire protection experience is a plus, but not required-we'll teach you everything you need to know </li><li>Bachelor's degree in business administration, operations management, or a related field is preferred </li><li>Strong leadership skills with the ability to inspire and guide a team while fostering a culture of excellence and safety </li><li>Excellent problem-solving abilities to diagnose complex issues and implement effective solutions </li><li>Outstanding communication skills for building relationships with clients and resolving service issues efficiently </li><li>Proven project management experience, handling scheduling, resource allocation, budgeting, and quality control </li><li>Adaptability in a dynamic industry with evolving technologies and regulations </li></ul> <p>What We Offer: At Encore, we're committed to building a culture of success where everyone can feel the impact of their work. Here's some of what you can expect in the role:</p> <ul> <li>Competitive salary based on experience, plus a performance-based bonus </li><li>Flexible dress code-we dress for the objective: jeans most days, suits when necessary. Plus, Encore gear for all new team members </li><li>A supportive work environment that prioritizes working smarter, not harder, and a culture that encourages collaboration, fresh ideas, and CHANGE. Whether it's testing new methods or refining processes, we believe in empowering our team to drive progress </li><li>Access to advanced web-based productivity tools </li><li>Opportunities for professional growth and continuous development </li><li>Participation in a Fidelity 401(k) plan with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000 </li></ul> <p>Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.</p> <p>#LI-EH1</p> <p>Responsibilities</p> <p>*</p>