<p>Job Description of Help Desk Technician (Full Year)</p> <p>Reports to Technology Director</p> <p>General Information:</p> <ul> <li>8-hour days </li><li>Sick days per district guidelines </li><li>Variety of Health plans through Town of Dedham </li><li>https://www.dedham-ma.gov/town-departments/human-resources/benefits </li><li>4 weeks vacation (20 Days) </li><li>3 Personal Days </li></ul> <p>General aptitudes required: Demonstrates strong technical skills with a working knowledge of loading and troubleshooting both software and hardware. Able to quickly diagnose and repair computers and peripherals while interacting effectively with a wide range of users. Highly organized, efficient, and capable of working independently.</p> <p>Specific Duties will include:</p> <ul> <li>Provide technology assistance to staff in a timely fashion with emphasis on supporting the classroom to advance student learning. </li><li>Demonstrates accountability by tracking and resolving issues through completion. </li><li>Use the Help Desk Ticket System in a complete and timely way. </li><li>Communicate effectively including timely and effective use of email. </li><li>Install hardware, including setting up computers, mobile labs, projector and other technology as needed </li><li>Troubleshoot, install, reinstall and update software. Reimage machines as needed. </li><li>Troubleshoot and correct network connections problems. </li><li>Troubleshoot and correct printing problems. </li><li>Support and work collaboratively with the technology team. </li><li>Identify, research, prioritize and resolve technical problems as they arise. </li><li>Research and investigate software issues. </li><li>Performs preventative maintenance on a routine basis. </li><li>Assist with installing and troubleshooting other peripherals (e.g. monitors, scanners, interactive projectors, document cameras). </li><li>Assist with network login and email login issues. </li><li>Move computers, monitors, and other peripherals as necessary. </li><li>Maintains accurate inventory for buildings assigned. </li><li>Assist technology team in deployment, enrollment, and collecting of student devices. </li><li>Assist students and library staff with technical issues on student devices. </li><li>Repair and troubleshoot student devices when necessary. </li><li>Research & coordinate new software for presentations to the technology team. </li><li>Have familiarity with Google software products especially Google Workspace for Education. </li><li>Communicates with main office staff to let them know you are in the building. </li><li>Carries and promptly answers a cell phone to support emergency response needs. </li><li>Displays appropriate identification at all times. </li><li>Has dependable personal transportation. </li></ul> <p>Completes other duties as assigned.</p>