<p>At Hyatt Regency St. Louis, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences!</p> <p>Our supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.</p> <p>As the Front Office Supervisor, your responsibilities include but are not limited to:</p> <ul> <li>Leading the front office hosts who are responsible for the guest registration process and communication of hotel services and promotions </li><li>Processing forms of payment </li><li>Responding to guest inquiries </li><li>Greeting guests and completing the check-in and check-out process </li><li>Answering billing questions and resolve guest billing concerns, including post-stay inquires </li><li>Effectively communicating with guests, colleagues and all hotel departments </li><li>Assisting with the answering of incoming phone calls, booking reservations and cancelling reservations </li><li>Managing and ensuring that all tasks on the daily checklist are complete </li><li>Restocking supplies and maintaining a neat, orderly work area </li><li>Participating in team efforts to achieve departmental and hotel goals </li><li>Other duties as assigned by your leader </li></ul> <p>This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.</p> <p>Why Hyatt Regency St. Louis?</p> <p>Benefits and perks include but are not limited to:</p> <ul> <li>Discounted & Complimentary hotel room nights </li><li>Earned Wage Access & Daily Pay available </li><li>Floating Holiday available upon hire </li><li>Enjoy complimentary meals in our colleague cafe for every shift worked </li><li>Medical, Dental, Vision Insurance - Full-time colleagues can enroll after just 30 days! </li><li>401K retirement savings plan and company match </li><li>Up to $1,000 in educational assistance per year </li><li>Opportunities to work and visit Hyatt Hotels and Resorts around the world! </li></ul> <p>Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for YOU!</p> <p>Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.</p> <ul> <li>Experience and a thorough understanding of Front Office operations </li><li>Minimum 1-year experience as a front office host at a full-service hotel </li><li>Ability to multitask and prioritize tasks </li><li>Strong interpersonal and listening skills </li><li>Exceptional verbal and written communication skills </li><li>A true desire to satisfy the needs of others in a fast-paced environment. </li><li>Ability to stand for the duration of your shift </li><li>Intermediate computer skills and knowledge in Microsoft Office programs, Opera, Colleague Advantage etc... highly preferred </li></ul> <p>All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status</p>