<p>Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)</p> <p>Job Summary</p> <p>Responsible for formulating and defining systems and objectives based on a good understanding of applicable business systems (Servicenow). Devises or modifies procedures to solve complex problems considering computer equipment capacity, limitations, operating time and form of desired results. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.</p> <p>Job Description</p> <p>Must Have Skills:</p> <ul> <li>Very good understanding of ServiceNow platform and its capabilities </li><li>Ability to connect user requirements to ServiceNow features and out-of-the-box capabilities </li><li>Must be able to configure the platform and catalogs </li><li>Hands-on experience building Dashboards, Reports, and Analytics </li><li>Very good understanding of building experience on ServiceNow workspace </li><li>Ability to convert customer requirements into Agile user stories </li><li>Ability to work with engineering to come up with solutions </li></ul> <p>Core Responsibilities</p> <ul> <li>Analyzes and revises existing system logic difficulties and documentation, as necessary. </li><li>Prepares detailed specifications from which programs will be written. </li><li>Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications. </li><li>Identifies and assesses probable interactions of related computer systems and predicts impact of a change in the assigned system. </li><li>May review proposals, including gathering facts, analyzing data and preparing project overview that compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action. </li><li>Functions as a liaison between the client, community and internal information technology and/or external software vendors to develop system solutions to processing systems or business problems. </li><li>Interacts closely with a matrixed cross-functional team, both field and corporate, in order to secure alignment and solution excellence. </li><li>Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics. </li><li>Ensures data quality and integrity across data-specific application implementations. </li><li>Supports the testing team and business users in validating that the programs meet the requirements. </li><li>Leads/owns direction of the project(s) with limited guidance. </li><li>Consistent exercise of independent judgment and discretion in matters of significance. </li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. </li><li>Other duties and responsibilities as assigned. </li></ul> <p>Employees at all levels are expected to:</p> <ul> <li>Understand our Operating Principles; make them the guidelines for how you do your job. </li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. </li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. </li><li>Win as a team - make big things happen by working together and being open to new ideas. </li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. </li><li>Drive results and growth. </li><li>Respect and promote inclusion & diversity. </li><li>Do what's right for each other, our customers, investors and our communities. </li></ul> <p>About Our Perks & Benefits:</p> <p>We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.</p> <p>Here's a look at just some of the perks and benefits we make available to our US-based employees:</p> <ul> <li>Medical & Dental </li><li>401(k) Savings Plan </li><li>Generous paid time off </li><li>Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. </li><li>Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet. </li><li>Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. </li></ul> <p>Learn more at jobs.comcast.com/life-at-comcast/benefits</p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.</p> <p>Disclaimer:</p> <ul> <li>This position is unable to provide work authorization sponsorship or immigration support now or in the future.* </li><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. </li></ul> <p>Comcast is an EOE/Veterans/Disabled/LGBT employer.</p> <p>Skills</p> <p>Business Systems, Customer Experience (CX), Leadership, ServiceNow Platform</p> <p>We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.</p> <p>Please visit the benefits summary on our careers site for more details.</p> <p>Education</p> <p>Bachelor's Degree</p> <p>While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.</p> <p>Certifications (if applicable)</p> <p>Relevant Work Experience</p> <p>7-10 Years</p> <p>Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.</p>