<p>The Opportunity</p> <p>The Account Executive, Client Services is responsible for all retention and revenue goals associated within their assigned account base of half-season ticket holders. They will focus on creating relationships with their customer base while providing proactive customer service and generating new business revenue through referrals, upgrades and sales of additional products.</p> <p>In This Role You Will</p> <ul> <li>Provide world class customer service to our half-season ticket holders, as well as all Fedex Forum guests. </li><li>Consistently achieve and surpass annual renewal, fan satisfaction, and new revenue goals </li><li>Drive incremental revenue by leveraging referrals, upselling upgrades, and selling add-on ticket products. </li><li>Understand customers on a one-to-one basis by tracking changes in their demographics, needs and wants. </li><li>Strengthen client relationships across the assigned book of business by employing proactive communication and diligent follow-ups. </li><li>Complete a minimum of 200 interactions weekly, including phone calls, emails, texts, and in-person meetings. </li><li>Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned book of business. </li><li>Proactively respond and resolve all complaints, requests, and inquiries from the assigned book of business. </li><li>Utilize conflict resolution skills to defuse tense situations with fans and promote a respectful environment. </li><li>Meet and exceed defined service standards and expectations by effectively managing and completing Touchpoint requirements for each account. </li><li>Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base </li><li>Utilize regular reporting information on renewal intent, ticket usage and other service-related initiatives to proactively manage the assigned book of business. </li><li>Assist in execution of all MVP/Half Season Special Events </li><li>Work all Grizzlies home games as well as other select sales and service events and other FedExForum events. </li></ul> <p>The Experience You Will Bring</p> <ul> <li>Bachelor's Degree in Sales, Marketing or similar major; or equivalent experience </li><li>A minimum of two years' customer service and/or account management experience, accompanied by a strong commitment to proven sales results and customer service; </li><li>Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization </li><li>Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with confidence and ability to deliver persuasive presentations </li><li>Committed to achieving goals through teamwork and cooperation </li><li>Ability to multi-task, problem solve, and show attention to detail </li><li>Solid time management skills </li><li>Proficiency with MS Word, Excel and Outlook </li><li>Must be able to work evenings and weekends, as required </li><li>Basic knowledge of Archtics and Ticketmaster and CRM is preferred </li></ul> <p>Nice to Have:</p> <ul> <li>Knowledge of sports and entertainment, specifically NBA basketball. </li></ul> <p>What We Offer</p> <p>At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.</p> <p>Keeping You Healthy</p> <ul> <li>Industry leading health coverage </li><li>Short and Long-term disability </li><li>Team Member and Dependent Life Insurance </li><li>Group Voluntary Benefits </li><li>Wellness programs through EAP and Headspace </li></ul> <p>Discounts and Perks</p> <ul> <li>Matching 401(k) </li><li>Employee Assistance Program </li><li>Tuition Reimbursement </li><li>Team Store Discounts </li><li>Happy Hours and other fun activities </li><li>Qualified parking and game night meals </li><li>NBA Sponsored Discount Programs </li><li>Employee Referral Bonuses </li><li>Employee Recognition Programs </li></ul> <p>Taking Time Off</p> <ul> <li>Generous Paid Time Off </li><li>Holiday Pay </li><li>Paid Parental Leave </li></ul> <p>Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.</p>