<p>We are currently searching for a hands-on CSG Lead Coordinator with a strong customer-service orientation to help lead our CCP Services Group (CSG). In this role, you will help guide decision-making to support day-to-day operations and ensure superb execution at every touchpoint. You'll leverage your analytical and problem-solving skills to help the team quickly resolve challenges, guiding them toward the most customer-centric and cost-effective solutions. The ideal candidate will thrive under deadline pressure, possess a talent for multitasking and be able to coach and guide newer team members through both challenges and growth opportunities. A can-do attitude and passion for collaboration are a must.</p> <p>Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.</p> <p>A day on the job looks like this:</p> <ul> <li>Coaching, training, mentoring and developing team members </li><li>Supporting daily operations for CSG and Sales Support departments </li><li>Assisting team members in strategizing and problem solving-with the ability to jump in and collaborate on fast, customer-oriented solutions </li><li>Generating and analyzing reports and examining workflows </li><li>Assisting with administrative support such as payroll processing </li><li>Managing team projects, large rollouts and supporting management as needed </li><li>Conducting mentorship one-on-ones and supporting larger team meetings </li><li>Collaborating with other departments as needed </li><li>Working efficiently to solve issues that may arise </li><li>Ensuring projects are completed to meet stakeholder expectations </li><li>Composing various forms of correspondence to maintain clear communication with all end users </li></ul> <p>Got the skills and experience? Here's what we're looking for:</p> <ul> <li>High school diploma or equivalent required; bachelor's degree preferred </li><li>2+ years of experience in a similar role </li><li>2+ years of experience managing people and/or projects </li><li>Exceptional interpersonal skills and the ability to work effectively with individuals at all levels </li><li>Excellent administrative and organizational skills (1+ years of experience) </li><li>Strong sense of urgency and a "can-do" attitude </li><li>Excellent problem-solving and decision-making abilities </li><li>Ability to juggle and prioritize multiple projects in a fast-paced environment </li><li>Superb written and verbal communication skills </li><li>Experience in customer support is preferred </li><li>Proficiency in Excel, Word and Outlook </li><li>Familiarity with Salesforce.com </li><li>Quick learner with a strong desire to help others </li><li>Great attention to detail </li><li>Collaborative, egoless approach to producing great work </li></ul> <p>And here's our end of the bargain!</p> <p>At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.</p> <p>For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $20.19 - $26.20 depending on relevant experience & skillset.</p> <p>This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.</p> <ul> <li>Bonus eligible </li><li>Paid leave for new parents to support work/life balance and family bonding </li><li>Excellent medical/dental and vision coverage-EPO, PPO and HSA </li><li>401(k) retirement plan with company contribution (because you will retire someday) </li><li>Flexible benefits-choose what you like, ignore the rest </li><li>On-site preschool for our employees' children </li><li>On-site employee gym for all levels/fitness needs </li><li>Generous employee discount </li><li>Casual dress…and we really mean it </li></ul> <p>At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.</p> <p>We know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work-it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you.</p> <p>To learn more about Lakeshore, visit www.lakeshorelearning.com/careers</p> <p>Equal Employment Opportunity Policy</p> <p>People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.</p> <p>To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.</p> <p>Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.</p> <p>Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.</p>