<p>This position is responsible for providing clerical assistance and communicating with the appropriate party for receiving, preparing, and shipping of parts and documentation. In addition this position provides general administrative assistance to Supervisors, as well as carrying out other duties as assigned by Management.</p> <p>ESSENTIAL JOB FUNCTIONS:</p> <p>Primary Job Functions Weight : 70 %</p> <p>1) Keeps Detailed Log</p> <p>by completing documentation as required; by recording received and shipped parts; by verifying orders; by keeping a regular inventory; by utilizing computers to document or access information, as necessary; by generating reports on common problems or trends; and by submitting reports to Supervisor or Management, upon request or when necessary.</p> <p>2) Provides Effective Customer Service</p> <p>by exchanging information through telephone, fax, and e-mail in a professional manner; and by following-up to ensure problems or claims are corrected, when necessary.</p> <p>3) Performs Other General Handling Tasks</p> <p>by distributing parts to appropriate Departments; by shipping parts to customers; by scheduling pick-ups; and by ensuring that work area is clean and orderly.</p> <p>Secondary Job Functions Weight : 20 %</p> <p>1) Keeps Management Informed</p> <p>by reporting problems immediately to management verbally or in writing, in order to avoid confusion and problems.</p> <p>2) Manages Time and Resources</p> <p>by using Company resources in order to maximize productivity and accomplish tasks on time.</p> <p>3) Complies with Established Procedures</p> <p>by learning and following all policies and procedures of the Department in order to work efficiently and to meet the expectations of the Company.</p> <p>Non-Essential Functions</p> <p>Demonstrate commitment to an Injury-Free Environment by actively participating in company safety programs</p> <p>Comply with all aspects of the corporate environmental, health and safety program.</p> <p>Common Job Functions Weight : 10 %</p> <p>1) Contributes to the Team Effort</p> <p>by being flexible in work assignments; by covering for other Staff as needed; and by accomplishing related tasks when reasonably requested.</p> <p>2) Maintains Professional and Technical Knowledge</p> <p>by attaining job-related certification; by keeping up on industry trends; and by applying that knowledge to the job.</p> <p>3) Acts on Constructive Feedback</p> <p>by being open to feedback from peers, supervisors, and clients.</p> <p>4) Improves Processes</p> <p>by examining departmental work processes, research procedures, administrative procedures, etc.; and by recommending changes where appropriate.</p> <p>5) Upholds Work Standards</p> <p>by maintaining professional conduct and appearance; by realizing one's own limitations and to seek assistance when needed; and by using established communication channels.</p> <p>ESSENTIAL JOB REQUIREMENTS:</p> <p>Physical Requirements & Working Environment</p> <p>While performing the duties of this job, the Staff Member is regularly required to sit and talk or hear. The Staff Member is occasionally required to stand, walk, use hands to pick-up, handle, or feel, and reach with hands and arms.</p> <p>The Staff Member must occasionally lift and/or move up to 40 pounds.</p> <p>Specific vision abilities required by this job include close vision and ability to adjust focus.</p> <p>The noise level in the work environment is usually noisy (i.e., working with powered tools, moving parts, and heavy machinery).</p> <p>The Staff Member may be required to work beyond normal business hours when necessary.</p> <p>Experience/Minimum Qualifications Needed</p> <p>Language Skills</p> <p>Ability to effectively respond to questions from Management, Staff, clients, and the general public in English.</p> <p>Ability to communicate verbally and in writing to individuals and groups in English.</p> <p>Mathematical Skills</p> <p>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.</p> <p>Reasoning Skills</p> <p>Ability to apply knowledge and sense of understanding to carry-out detailed written or oral instructions.</p> <p>Ability to deal with problems involving a few concrete variable in standardized situations.</p> <p>Other Skills</p> <p>Must be tactful, mature, flexible, and able to successfully respond to multiple work pressures.</p> <p>Must be able to use a computer and such applications as Microsoft Windows, Word, and Excel, and be able to design custom reports as needed.</p> <p>Education</p> <p>High school diploma or general education degree (G.E.D.); or one to three months related experience and/or training; or equivalent combination of education and experience.</p> <p>Experience operating heavy machinery such as crane and forklift strongly preferred.</p> <p>ISO and SAP experience a plus</p>