<p>Description</p> <p>Hours: 8am to whenever you get your route completed. No set end time.</p> <p>Pay: $20.00-$23.00 per hour</p> <p>Travel Area: 100 mile radius of Sioux City, SD with occasional travel beyond this radius.</p> <p>Position Overview:</p> <p>Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures.</p> <p>Responsibilities:</p> <p>Primary Responsibilities:</p> <ul> <li>Diagnose problems and repair malfunctioning exercise equipment by following testing procedures </li><li>Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices </li><li>Log all service claims in system within 24 hours of work completed </li><li>Maintain an accurate inventory of service parts and perform quarterly audits </li><li>Discuss, present and close service contracts and special programs being offered for customers </li><li>Discuss with customer continued service when product is no longer under warranty </li><li>When applicable, discuss new product options with customers or defer customer to retail store </li><li>Provide accurate service reports to management when requested </li><li>Report to the Service Manager if customer is having any issues that should be addressed at a higher level </li></ul> <p>Maintenance of Company Vehicle</p> <ul> <li>Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated. </li><li>Vehicles must be kept clean by removing trash and all personal items at the end of each day. </li><li>Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues. </li></ul> <p>Marginal Job Functions:</p> <ul> <li>Other projects as needed. </li></ul> <p>Requirements</p> <p>Education:</p> <ul> <li>High school degree or equivalent required </li></ul> <p>Experience:</p> <ul> <li>1-3 years of experience in a technical support or service role preferred </li><li>Experience with Microsoft CRM (Customer Relationship Management) helpful </li></ul> <p>Physical Demands:</p> <ul> <li>Moving fitness equipment during diagnostic calls, repairs and preventative maintenance. </li><li>Ability to lift 50 pounds to carry items such as tool bag and parts </li><li>Will be required to move 40-50 pounds up to 20% of the work day </li><li>Push/pull up to 100 pounds 0-5% of the work day while utilizing devices such as moving dollies/carts. </li><li>The ability to use standard hand tools (wrenches, screw drivers, ratchets, drills, voltmeter, etc.). </li><li>The ability to walk/run/lift to test exercise equipment for issues and when work is completed to ensure issues are resolved. </li></ul> <p>Other Requirements:</p> <ul> <li>Valid driver's license with an acceptable driving record </li><li>Basic knowledge of technical and mechanical problem solving preferred </li><li>Working knowledge of Microsoft Office Suite and similar communication related software </li></ul> <p>Benefits:</p> <p>We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:</p> <ul> <li>Health & Dental Insurance </li><li>Company paid Life Insurance </li><li>401(k) matching </li><li>Paid Time Off benefits </li><li>Product discounts </li><li>Wellness programs </li></ul> <p>EOE/M/W/Vet/Disability</p> <p>#ZR</p>