<p>Introduction</p> <p>Managed Services / LCS / Staffing</p> <p>Overview</p> <p>Connection has a fantastic opportunity through our Technical Staffing division for a Desktop / Field Technician in Eagle Mountain, UT 84005. This is a Contract opportunity that and offers outstanding benefits.</p> <p>Responsibilities</p> <ul> <li>Provide desktop support and IT services to various company locations. </li><li>Diagnose and resolve hardware and software issues on company devices including PCs, printers, and servers. </li><li>Handle moves, adds, and changes (MAC) responsibilities efficiently. </li><li>Install and configure hardware and software as needed. </li><li>Perform basic networking troubleshooting tasks to ensure smooth operations. </li><li>Utilize general knowledge of Active Directory for user and device management. </li><li>Deliver world-class customer service to company on-site locations, ensuring customer satisfaction. </li><li>Travel to various locations as needed to provide field IT support services. </li><li>Create, track, and resolve service tickets, determining priority levels and ensuring critical issues are addressed promptly. </li><li>Install devices and collaborate with the network team to ensure devices operate smoothly. </li><li>Perform server cable patching to maintain site operations. </li><li>Maintain close and positive relationships with customers to ensure their IT needs are met. </li></ul> <p>Requirements</p> <ul> <li>Minimum of 3+ years of desktop support and IT experience. </li><li>Solid hardware and software troubleshooting skills. </li><li>General knowledge of networking. </li><li>Familiarity with Office 365 and Active Directory. </li><li>Ability to perform moves, adds, and changes. </li><li>Experience with installation and configuration of IT equipment. </li><li>Willingness to travel between sites to provide hands-on technical support. </li></ul>