<p>Title: Lead Driver</p> <p>Agency: VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES</p> <p>Location: Norfolk, VA</p> <p>FLSA: Non-Exempt</p> <p>Hiring Range:</p> <p>Full Time or Part Time: Full Time</p> <p>Additional Detail</p> <p>Job Description:</p> <p>The Lead Driver is responsible for helping the Transportation Supervisor maintain safe and efficient SafeRide and Shuttle operations. This primarily constitutes leading the dispatching duties for services, filling in during driver shift vacancies, helping the Transportation Supervisor to supervise the Hourly Driver staff, and addressing driver needs and concerns. This position will essentially serve as the veteran staffer within the driver/dispatcher staff. The Lead Driver will implement any transportation special projects directed by the Transportation Supervisor. During non-operating periods (primarily summer) the Lead Driver will act as the primary department driver for special event programs, and assist the Transportation Supervisors and Transportation Planner to implement summer projects to enhance the transportation system on campus.</p> <p>Minimum Qualifications:</p> <p>Considerable knowledge of effective customer service and problem resolution techniques. Basic knowledge of the Commonwealth of Virginia Motor Vehicle laws. Some knowledge of occupational hazards, safety precautions, and regulations related to multi-passenger vehicle operations. Some knowledge of administrative processes, procedures, software and systems used in maintaining records, preparing a variety of documents, and other related administrative activities.</p> <p>Effective oral and written communication skills, including use of radio communications. Effective time management and organizational skills. Demonstrated ability to use technology including PCs, tablet computers, and network information systems. Demonstrated ability to interpret, inform and follow established Transportation and Parking Services policies and procedures. Demonstrated ability to accurately and legibly complete routine forms and reports. Demonstrated ability to respond quickly using sound judgment to make appropriate decisions in stressful situations.</p> <p>Additional Considerations:</p>