<p>Full-time, career position in the Service Technical Publications department. This department is responsible for documentation of most after-sales activities, such as automobile mechanical repair and collision repair, vehicle-scheduled maintenance, installation of charging equipment, and owner-facing information. Documentation specialties depend on background and experience.</p> <p>Service technical writers create and maintain documentation for vehicle mechanical repair procedures (service manual), auto body repair procedures (body repair manual), vehicle service bulletins, tooling, and customer-facing forms. Documents are delivered online. Audiences include Tesla customers, Tesla service technicians, aftermarket repairers, regulatory agencies, and body shops.</p> <ul> <li>Gather information and field documentation requests from subject matter experts (such as engineers, quality assurance, software developers, product managers, and technicians) </li><li>Consider all aspects of a document request. Anticipate potential downstream issues that were not considered by others </li><li>Comprehend and extract system operation information from engineering documentation and tools (such as schematics, system specifications, and Enovia product lifecycle management tools) </li><li>Create and update existing content. Ensure content is accurate (for example, validate information accuracy, peer review others content, and follow review processes) </li><li>Strategize and implement process improvements, for both documentation processes and peripherally-related processes </li><li>Source and use graphics appropriately (for example, request figures from technical illustrators, take photos, and edit photos and figures to highlight areas of interest to users) </li><li>Manage tasks and information flow using collaboration software (such as JIRA, Wrike, SharePoint, Quickbase, and custom databases) </li><li>Technical writing experience (software and/or hardware) with knowledge of relevant content development tools; Bachelors Degree, certificate in Technical Writing, or equivalent professional experience </li><li>Strong attention to detail, strong personal organization, collaboration, and time management skills. Ability to work with minimal supervision in a fast-paced and challenging work environment with very tight deadlines </li><li>Proven professional attitude toward work assignments, team members, end users, and inevitable mid-project course corrections </li><li>Microsoft Word and Excel experience at an intermediate or higher level. Content Management System (CMS) experience (such as SDL LiveContent Architect) </li><li>Markup language experience (such as HTML, XML, DITA XML, or SGML) and structured authoring tool experience (such as oXygen, XMetaL, structured FrameMaker, or Arbortext Editor) </li><li>Style guideline experience (Simplified Technical English, S1000D, MIL-STD, MMSTP, or custom style guide creation or contributions) </li><li>Automotive repair or engineering (design or testing) experience and mechanical aptitude with hand tools (highly desirable) </li></ul>