<p>Must Have Technical/Functional Skills</p> <p>Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,</p> <p>Roles & Responsibilities</p> <ul> <li>Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of </li></ul> <p>Laptop/Desktop/VDI</p> <ul> <li>Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components </li></ul> <p>like MS Office/VPN/Anti-Virus/Skype etc.</p> <ul> <li>Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks </li><li>Deployment of device drivers and windows patch updates </li><li>Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices </li><li>Manage the Security compliance health status of end user workstations </li><li>Working knowledge of enterprise Ticketing tool like ServiceNow </li><li>Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from </li></ul> <p>Service Desk team</p> <ul> <li>Adjust configuration options as required to resolve defects identified while performing corrective action on a device </li><li>Investigate desktop level incidents and identify root causes to be able to provide solutions. </li><li>Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities </li><li>Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot </li><li>L2 Workstations operational support </li><li>Monitor and report on User experience. </li><li>Report on Workstation image deployments and patch compliance metrics </li></ul> <p>Salary Range $70,000-$75,000 a year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SP1</p>