<p>Application Deadline: Accepted on an ongoing basis.</p> <p>Sunrise Community Health Summary</p> <p>Founded in 1973, Sunrise Community Health is dedicated to delivering high quality, affordable healthcare to Weld, Larimer, and surrounding counties in northern Colorado. With exceptional providers and convenient locations, we support each patient's journey to wellness and are committed to our community's health and well-being.</p> <p>Tower Control:</p> <p>The Tower Control performs administrative and clinical duties under the direction of supervisor and clinic manager. The Tower Controller duties include managing providers schedules providing access to patients, scheduling, rescheduling and canceling appointments, contact patients to schedule appointments. This is a part-time 20 hour per week position.</p> <p>Position Summary:</p> <p>With a Quality, Customer First, and Compassionate approach, the Tower Support will:</p> <ul> <li>Provide proper triage for patients. </li><li>Monitor and regulate schedules and walk-in patients. </li><li>Answer, screen phone calls, provide information and schedule patients appointments in the EHR system. </li><li>Team based Care: Clinical-collaboration- work in collaboration with medical, front desk, providers, clinical staff, and patients to promote access to appropriate care in the goal of enhancing patient care. </li><li>Develop and maintain good working relationships with colleagues in other departments. </li><li>Monitor, maintain, and provide appropriate follow-ups on the schedule contacting patients due for a visit when a cancellation occurs. </li><li>Alert other departmental teams in the event of schedule changes and emergencies. </li><li>Assist and search for available appointments to fulfill access care to patients in timely manner. </li><li>Compile and analyze patient needs to develop more effective patient care and prevent delays. </li><li>Outreach to patients who may need to schedule an appointment. </li><li>Contact patients to remind them about their appointment to confirm and/or cancel appointments, to avoid no shows. </li><li>Cancel and reschedule appointments. </li><li>Manage templates for day to day edits and reschedules. </li><li>Contribute to the smooth operation of practice. </li><li>Return calls to patients in a timely manner and places outgoing calls as indicated by Providers. </li><li>Ensure patient visits are more efficient by identifying: </li><li>Records from transitions of care are available during the patient visit. </li><li>Results from labs or diagnostics are in the EHR. </li><li>Labs or other services that are not specified in the standing orders protocols. </li><li>Team Based: Assists team to maintain proper clinic flow. </li><li>Other duties as assigned. </li></ul> <p>Minimum Qualifications:</p> <ul> <li>High School Diploma or general education degree (GED), </li><li>Associate (AA) degree in medical Staff Services Management </li><li>Certified Medical Assistant training. </li><li>3-4 years related experience and/or training; or equivalent combination of education and experience. </li><li>Bilingual English/Spanish Preferred </li></ul> <p>Perks and Benefits:</p> <p>At Sunrise, we pride ourselves in over 50 years of exceptional support to our community and employees. Sunrise is dedicated to guiding every employee towards professional growth and development by supporting them through training and tuition reimbursement. We value a healthy work life balance by providing generous paid time off. Employee opinions are valued, and we listen to employees through employee engagement surveys and the sharing of diverse ideas!</p> <p>Sunrise Community Health offers a generous range of benefits.</p> <p>Generous PTO and Leave Times:</p> <ul> <li>Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave) </li></ul> <p>Health, Medical, and Wellness Benefits:</p> <ul> <li>Employee Assistance Program </li></ul> <p>Financial Benefits:</p> <ul> <li>Referral Bonus </li></ul> <p>Professional Development:</p> <ul> <li>Tuition and Training Reimbursement </li><li>Agency Wide Training </li><li>Master Class Subscription </li></ul> <p>Get Involved:</p> <ul> <li>Employee Recognition Programs </li></ul> <p>Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position. Influenza (Flu) and Tdap Vaccines are required for ALL staff. COVID vaccine is highly encouraged. N95 Testing is required for Clinical positions and facial hair must not interfere with the seal or valve function of the respirator.</p> <p>Sunrise Community Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce that enriches our culture and our mission to provide affordable access to quality healthcare for all. Qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodations are available for applicants with disabilities.</p>