<p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p> <p>AR Operations Management</p> <ul> <li>Supervise daily accounts receivable activities, including billing, cash application, and collections. </li><li>Ensure accuracy, completeness, and timeliness of customer invoicing. </li><li>Monitor aging reports and proactively manage past-due accounts. </li></ul> <p>Collections and Cash Flow</p> <ul> <li>Drive collection efforts to achieve DSOs and cash flow targets. </li><li>Escalate high-risk accounts and coordinate resolution plans with Sales and senior management. </li><li>Oversee customer credit limits and risk monitoring in partnership with Credit/Finance teams. </li></ul> <p>Team Leadership and Development</p> <ul> <li>Manage, coach, and develop AR team members to ensure high performance and accountability. </li><li>Establish clear goals, KPIs, and performance expectations for the team. </li><li>Support training and development initiatives to improve technical and operational capabilities. </li></ul> <p>Dispute Resolution</p> <ul> <li>Partner with cross-functional teams (Sales, Project Management, Operations) to resolve billing disputes and deductions. </li><li>Ensure timely identification, tracking, and resolution of unapplied cash and disputed invoices. </li></ul> <p>Reporting and Analytics</p> <ul> <li>Prepare and review AR reports, including aging, DSO, collection effectiveness index (CEI), and cash forecasts. </li><li>Provide actionable insights and recommendations to improve working capital. </li></ul> <p>Process Improvement and Controls</p> <ul> <li>Identify and implement process improvements to enhance efficiency, accuracy, and scalability. </li><li>Ensure adherence to internal controls, audit requirements, and segregation of duties. </li><li>Support internal and external audit requests related to AR. </li></ul> <p>System and Data Management</p> <ul> <li>Maintain integrity of AR data within ERP systems (e.g., SAP or equivalent). </li><li>Participate in system enhancements, automation initiatives, and reporting improvements. </li></ul> <p>COMPETENCY OR POSITION REQUIREMENTS (knowledge, skills, and abilities)</p> <p>Technical Knowledge</p> <ul> <li>Strong understanding of accounts receivable processes, credit management, and cash application. </li><li>Knowledge of ERP systems (SAP preferred) and Microsoft Excel (advanced proficiency). </li></ul> <p>Analytical Skills</p> <ul> <li>Ability to analyze aging trends, identify risks, and develop mitigation strategies. </li><li>Strong attention to detail with a focus on data accuracy and integrity. </li></ul> <p>Leadership and Communication</p> <ul> <li>Proven ability to lead, motivate, and develop a team. </li><li>Strong interpersonal and communication skills with the ability to influence cross-functional stakeholders. </li><li>Effective escalation and conflict-resolution skills. </li></ul> <p>Business Acumen</p> <ul> <li>Understanding of revenue cycles, contract terms, and customer agreements. </li><li>Ability to align AR performance with broader business and cash flow objectives. </li></ul> <p>Process and Control Orientation</p> <ul> <li>Strong focus on internal controls, compliance, and continuous improvement. </li><li>Experience with process standardization and automation initiatives. </li></ul> <p>Organizational Skills</p> <ul> <li>Ability to manage multiple priorities in a fast-paced environment. </li><li>Strong time management and problem-solving capabilities. </li></ul> <p>EDUCATION AND EXPERIENCE (required levels)</p> <p>Education</p> <ul> <li>Bachelor's degree in Accounting, Finance, Business Administration, or related field required. </li></ul> <p>Experience</p> <ul> <li>5-8 years of progressive experience in accounts receivable or credit/collections. </li><li>Minimum of 2-3 years in a supervisory or team lead role. </li><li>Experience in manufacturing, project-based, or industrial environments preferred. </li><li>Demonstrated experience working with ERP systems (SAP preferred) and reporting tools. </li></ul>