<p>Description</p> <p>Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.</p> <p>Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter.</p> <p>Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more!</p> <p>If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!</p> <p>Position Overview</p> <p>Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Specialist, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures.</p> <p>Responsibilities and Accountabilities</p> <ul> <li>Provides efficient, effective and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing, etc. </li><li>In addition to cash handling responsibilities and teller functions, handles more complex inquiries; opens and closes accounts, performs account maintenance and handles customer inquiries . </li><li>Maintains updated knowledge of Bank's products and services and builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals. </li><li>Follows up with customers as outlined in the customer experience process. Works within the established framework to achieve branch targets. </li><li>Ensures the accuracy of activities. Balances transactions and cash at the end of the day and participates in the branch settlement. </li><li>Ensures that transactions are processed and the proper documentation is completed incompliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc. </li><li>Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries as needed and directed by the management team of the branch. </li><li>Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management. </li></ul> <p>Requirements</p> <p>Qualifications</p> <ul> <li>Demonstrated customer service skills </li><li>Must be comfortable performing basic math calculations </li><li>Attention to detail; ability to multi-task </li><li>Strong verbal and written communication skills; possesses professional communication ability including active listening </li><li>Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy </li><li>Excellent organizational skills </li><li>High level of interpersonal skills to handle sensitive and confidential situations and documentation </li><li>Must be available to work extended and/or weekend hours and attend training as needed </li><li>Must be able to use various types of office equipment, including computer terminals </li></ul> <p>Education/Training/Experience</p> <ul> <li>High School Diploma or equivalent </li><li>Six months banking or retail cash handling/customer service experience, preferred </li></ul> <p>INDEPENDENT ACTION</p> <p>Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.</p> <p>NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.</p> <p>Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.</p>