<p>GROW WITH US:</p> <p>Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.</p> <p>STAY AWESOME:</p> <p>Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ+ technology - an advanced predictive algorithm that automates insulin delivery.</p> <p>But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/</p> <p>WHEN & WHERE YOU'LL WORK:</p> <p>Hybrid: This role will be a mix of in-office work and remote work. This position is expected to be in office 5 days a week to start, for training and onboarding with future potential to transition to a more flexible working arrangement based upon performance.</p> <p>A DAY IN THE LIFE:</p> <ul> <li>Proactively manage a pipeline of new and renewal customers through outbound calls, ensuring follow-up from inquiry to order. </li><li>Handle inbound calls to provide support, product information, and start the sales process. </li><li>Follow developed sales scripts and demonstrate basic empathy while listening to patient concerns. </li><li>Communicate with customers using foundational knowledge of pump therapy to highlight core product features. </li><li>Understand and convey basic insurance coverage and co-pay expectations. </li><li>Use CRM to document interactions, guided by reminders and scripts. </li><li>Handle objections by deferring to manager or approved scripts. </li><li>Maintain HIPAA compliance and avoid any disclosure of protected information. </li><li>Know daily targets (calls, connections) and begin tracking performance consistently. </li><li>Manage calls efficiently to meet baseline call volume and conversion metrics. </li><li>Attend required product and compliance training. </li><li>Demonstrate the ability to listen patiently, follow structured workflows, log activity, and ask for help when faced with objections or uncertainty. </li><li>Use team-developed playbooks to prioritize daily tasks and organize call flow, with guidance from supervisors. </li><li></li><li></li></ul> <p>Representative Behaviors and Expectations:</p> <ul> <li>Use empathy and active listening when using scripts to guide patient conversations. </li><li>Explain core pump functionality and help patients understand its day-to-day impact. </li><li>Identify insurance types and confirm general coverage details. </li><li>Accurately document call activity with coaching support. </li><li>Communicate clearly using templates and track follow-up activity. </li><li>Support prescriber paperwork with basic documentation knowledge. </li><li>Redirect advanced concerns to managers or mentors. </li><li>Follow HIPAA guidelines and avoid off-label conversation. </li><li>Track personal call and sales metrics with guidance. </li><li>Follow structured work priorities using established daily workflow templates. </li><li></li></ul> <p>WHAT YOU'LL NEED:</p> <ol> <li>Knowledge, skills & abilities: </li></ol> <ul> <li>Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable. </li><li>Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred. </li><li>Demonstrated ability to effectively communicate over the phone, email, or text with customers to resolve issues and answer questions according to department protocols and requirements. </li><li>Able to apply distinctive phone sales skills and product knowledge to address and alleviate patient concerns and to promote the sale of products. </li><li>Experience documenting calls by typing on a keyboard while speaking to a customer on the phone. </li><li>Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics. </li><li>Bilingual English/Spanish preferred. </li><li>Able to assert own ideas and persuade others through effectively consolidating, evaluating, and presenting relevant information. </li><li>Skilled at promoting team cooperation and a commitment to team success. </li><li>Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary. </li><li>Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems. </li><li>Knowledge of call handling phone systems is preferred. </li></ul> <ol start="2"> <li>Minimum certifications/educational level: </li></ol> <ul> <li>Bachelor's Degree or equivalent combination of education and applicable job experience. </li></ul> <ol start="3"> <li>Minimum experience: </li></ol> <ul> <li> <p>1 year recent experience interfacing with customers in a sales support role including a combination of:</p> </li><li> <p></p> </li><li>Experience in field sales or tele-sales experience in medical device, technology, or similar field. <p></p> </li><li> <p>Experience being accountable for sales quotas in a challenging, fast paced, changing environment.</p> </li><li> <p>Experience in patient diabetes education.</p> </li><li> <p>Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.</p> </li><li> <p>Previous experience drafting letters of medical necessity.</p> </li><li> <p>Knowledge of diabetes is required.</p> </li></ul> <p>WHY YOU'LL LOVE WORKING HERE:</p> <p>At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.</p> <p>BE YOU, WITH US!</p> <p>We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.</p> <p>Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.</p> <p>COMPENSATION & BENEFITS:</p> <p>The base pay for this position is $19.62 - $27.73 per hour plus eligibility for quarterly incentive rewards with a target earning potential of $40,809.60 - $72,678.40 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package and a robust benefits package.</p> <p>YOU SHOULD KNOW:</p> <p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.</p> <p>Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.</p> <p>REFERRALS:</p> <p>We love a good referral! If you know someone who would be a great fit for this position, please share!</p> <p>SPONSORSHIP:</p> <p>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</p> <p>APPLICATION DEADLINE:</p> <p>The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.</p> <p>#LI-Remote</p>