<p>Job Description:</p> <p>Job Title: Technology Specialist</p> <p>Reports To: Operations Technology Manager and/or Director of Technology</p> <p>Location: East Haven High School</p> <p>Salary: $57,625.83 for the 2026-2027 school year</p> <p>Position Summary:</p> <p>The Senior Technology Specialist provides technical support for academic and administrative</p> <p>computing throughout East Haven Public Schools. This position is responsible for maintaining</p> <p>district hardware, supporting end users, and assisting with network and infrastructure operations.</p> <p>Qualifications/Experience:</p> <ul> <li>High School Diploma or equivalent </li><li>Two (2) years of experience in technology support or graduation from a technical school </li></ul> <p>program for hardware/software support</p> <ul> <li>Working knowledge of Windows, macOS, and Chrome OS operating systems </li><li>Working knowledge of wired and wireless networking hardware and peripherals </li><li>Experience with Google Workspace applications </li><li>Ability to communicate effectively, both verbally and in writing </li><li>Ability to work collaboratively with staff and independently with minimal supervision </li><li>Experience in a K-12 educational environment preferred </li><li>Experience with student information systems (e.g. PowerSchool) preferred </li><li>Experience with helpdesk ticketing and asset management systems preferred </li><li>Experience with VolP phone systems preferred </li><li>CompTIA A+ Certification or Google Certified credentials preferred </li><li>Valid motor vehicle driver's license for travel between district buildings </li></ul> <p>Responsibilities:</p> <p>Hardware Support</p> <ul> <li>Maintain, troubleshoot, and repair district workstations including Chromebooks, </li></ul> <p>Windows PCs, MacBooks, and Apple devices</p> <ul> <li>Set up, configure, and inventory new workstations and equipment </li><li>Support classroom technology including interactive displays, projectors, Apple TV, and </li></ul> <p>audio systems</p> <ul> <li>Manage hardware lifecycle including deployment, repair coordination, and surplus </li></ul> <p>disposal</p> <p>End-User Support</p> <ul> <li>Provide technical support in person, using remote support tools, by telephone and via </li></ul> <p>email</p> <ul> <li>Manage support requests using the district helpdesk ticketing system </li><li>Instruct staff in the proper use and maintenance of technology equipment </li><li>Support Google Workspace for Education applications and account issues </li><li>Assist with PowerSchool SIS troubleshooting and basic user support </li></ul> <p>Network and Infrastructure</p> <ul> <li>Install, test and terminate network cabling </li><li>Assist with installation and maintenance of network devices including wireless access </li></ul> <p>points, switches and printers</p> <ul> <li>Support IP phone system handsets including basic configuration and troubleshooting </li><li>Assist with security camera system support and video retrieval requests </li></ul> <p>Device Management</p> <ul> <li>Support Chromebook fleet management using MDM platforms </li><li>Assist with device imaging, enrollment and configuration </li><li>Maintain accurate asset tracking and inventory records </li><li>Perform other related duties as assigned by the Operations Technology Manager or </li></ul> <p>Director of Technology</p> <p>Physical and Mental Demands/Work Environment</p> <p>The physical demands and environmental characteristics described here are representative of those</p> <p>that must be met by an employee to successfully perform the essential functions of this job.</p> <p>Reasonable accommodation may be made to enable individuals with disabilities to perform the</p> <p>essential functions.</p> <ul> <li>Ability to see and read objects closely, as wiring, labels on equipment, reading/proofreading </li></ul> <p>a report, using a computer monitor, filing and/or retrieving information from a filing system.</p> <ul> <li>Ability to hear normal sounds with background noise, as in using a telephone or radio, </li></ul> <p>distinguish verbal communication and communicate through speech, including using a radio.</p> <ul> <li>Ability to learn and acquire an understanding of new information, methodologies and </li></ul> <p>techniques and how they apply to school goals and operations.</p> <ul> <li>Ability to work in office or school setting (indoors and outdoors) subject to interruptions and </li></ul> <p>heavy work volume expectations.</p> <ul> <li>Ability to sit or stand for extended periods while working at an assigned location </li><li>Ability to lift and carry equipment up to 50 pounds </li><li>Ability to climb and work safely on ladders and work in confined spaces as needed </li><li>May be exposed to changing temperatures and weather, humidity, noise and dust. </li><li>Ability to get from one location in the office or work sites(s) to other locations in primary </li></ul> <p>office or work sites.</p>