<p>As part of Trelleborg's global IT group, the IT Operations Specialist's role is to work with all facets of Trelleborg's business to bring innovative solutions to leverage a wide array of technologies. This person will provide PC, network, and system support to staff in their location as well as employees globally. The work completed by this person will directly impact Trelleborgs ability to meet customer needs as well as the ever-changing needs of our employees.</p> <p>Tasks and Responsibilities:</p> <ul> <li>Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties </li><li>Interface with departments, technical vendors, and personnel to solve problems </li><li>Create and maintain accurate documentation </li><li>Implement preventative maintenance routines and schedule accordingly </li><li>Participate in project planning, implementation and documentation </li><li>Receive user requests for assistance via a helpdesk ticketing system, prioritizes, and carries issues to resolution before closing the ticket </li><li>Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems as pertaining to job functions </li><li>Consistently follow and enforce IT Policy and Procedures </li><li>Performs miscellaneous systems job-related duties as assigned. </li><li>High potential to become part of Global IT competence team supporting regional and international offices. </li></ul> <p>Education and Experience:</p> <ul> <li>Bachelors degree in information technology, computer science, business management, information systems or related discipline required or equivalent combination of education, training, and experience </li><li>3 years experience in the Microsoft based Technology, WAN/LAN and Systems Support; </li><li>2 years experience in customer service facing and troubleshooting type role </li><li>Microsoft certifications preferred (MCP, MCSE, IT Certifications preferred) </li><li>Strong written and verbal communication skills </li><li>Manufacturing experience a plus </li></ul> <p>Competences:</p> <ul> <li>Experience and good knowledge of Active Directory, Outlook, Dell Kace/Cylance, and Microsoft server administration. </li><li>Knowledge of available computing and/or network hardware and peripheral equipment </li><li>Assist in maintenance and support of all aspect IT Infrastructure and network resources as required. </li><li>Understanding of LAN/WAN routing/witching technology (layer 1/layer 2/layer 3) </li><li>Skill in organizing workload and establishing priorities. Ability to identify and resolve network malfunctions and operational problems. </li><li>Excellent customer service, planning IT and business operations. </li><li>Good communication skills for extensive contact with technology teams, management, and end user. </li><li>Broad understanding of IT Internal Controls Audit, FDA, ITAR regulated guideline and processes. </li><li>Excellent documentation and processes meeting IT controls and regulated businesses. </li><li>Travel - up to 25% </li></ul> <p>Application:</p> <p>Apply here!</p>