<p>Now Hiring! Restaurant Shift Leader</p> <p>Compensation: Up to $19.00 per Hour (DOE)</p> <p>Job Summary:</p> <p>A Shift Leader's role is to model and behave according to company values. This position is responsible for leading a shift by managing and developing Associates (Team Members) to execute outstanding product quality and customer service while building sales and controlling costs for each shift.</p> <p>What's in it for you:</p> <p>Career Advancement and Professional Development: Opportunities to grow and enhance your skills.</p> <p>What You'll Do:</p> <ul> <li>Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training. </li><li>Know and support appropriate personnel policies, labor laws, and safety procedures. </li><li>Ensure all security procedures are executed (safe procedures, opening/closing procedures, etc.). </li><li>Transition into opening/closing duties. </li><li>Make customers really happy. </li><li>Resolve customer complaints/issues. </li><li>Empower Associates to ensure all customers leave happy. </li><li>Execute and support all food safety requirements and practices. </li><li>Lead Associates to open, transition, and close shifts without supervision. </li><li>Manage and organize the line and delegate duties to Associates. </li><li>Know and uphold standards for product quality. </li><li>Work the line as needed. </li><li>Ensure back-of-the-house procedural standards are met. </li><li>Promote sales on the shift by executing the marketing plan within the four walls. </li><li>Control food costs, labor, waste, and cash on the shift. </li><li>Count drawers and follow proper daily cash handling procedures. </li></ul> <p>What You'll Need:</p> <ul> <li>Must be at least 18 years of age. </li><li>High school diploma or equivalent. </li><li>1 year of supervisory experience in a restaurant or retail environment. </li><li>Willingness to be trained and pass a Food Safety Certification course. </li><li>Ability to thrive in a fast-paced environment. </li><li>Strong customer service, communication, and organizational skills. </li></ul> <p>Who We Are: Potbelly restaurant is owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.</p> <p>Visit our website at https://royalrg.com/</p>