<p>Provide customers with top quality service by meeting their needs and expectations. Achieve sales goals Opening and closing of the store Ensure stockroom is organized and is set up properly so staff can easily access merchandise Assist management in overseeing day-to-day operations of store Work towards balanced strengths in sales, operations, merchandising and personnel management Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff Ensure that Customer complaints and feedback are handled appropriately and in a timely manner Support, follow, implement and enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary Enforce all sustainability policies that are implemented by the company both locally and globally Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company's standards Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed Ensure proper levels of supplies are on hand at all times 3+ years of experience in a similar role, preferably within other retail or fashion companies Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written) Proven ability to drive results in a selling role, exceeding individual and store goals Commercial awareness and strong business acumen through a genuine passion for the fashion industry Strategic vision in order to develop the business and high level of personal performance</p>