<p>Elevity is one of the largest and most capable technology service providers in the Midwest Our talented and passionate team is the engine driving our continuing growth and strong position in the market Elevity is a combination of the words elevate and security We aspire to elevate our clients businesses by delivering cutting edge IT strategy security solutions and support Each Elevity team member has a direct impact on the success of the local businesses we serve every day We also aim to elevate every team members career We believe strongly in developing from within working with each employee to create a fulfilling career path and provide continuing education Our work environment promotes both growth and balance we encourage everyone to challenge themselves in their roles but also take time away from the office to enjoy life As a subsidiary of Gordon Flesch Company Elevity offers competitive salaries generous benefits and a fun collaborative work environment In this role you will Provide both remote and onsite support to resolve complex IT issues meeting high customer service standardsTroubleshoot and resolve advanced problems involving servers cloud environments and networking infrastructureServe as an escalation point for complicated technical issues beyond the scope of Service Desk NOC and TSE I EngineersLog all service requests and maintain comprehensive documentation in the ticketing systemGenerate detailed network and technical documentationDeliver timely and accurate updates on all ongoing support issues prioritizing client satisfactionCollaborate with other engineers and technicians to resolve client issues efficientlySelf schedule service calls on siteremote as needed for managed clientsComplete company provided training and certifications as requiredMaintain billable hour requirementsYou should have 3 years of technical experience in IT support or engineering rolesMinimum of one industry recognized technical certification in Microsoft CompTIA Cisco or relevant vendors Obtain and maintain Elevity Approved Associate certification within 1 year Obtain and maintain required Elevity vendor certificationsKnowledge and hands on experience withServer hardware and operating systems Windows Server 20162025Cloud platforms Microsoft 365 AzureNetworking infrastructure switches firewalls wireless VPNsLaptop and desktop hardwareMobile devices and tabletsWindows and Mac desktop operating systemsNetwork peripherals and printersActive DirectoryAbility to thrive in a team oriented environment and work seamlessly with other engineers and professional sales staffAbility to work on technical issues through to completion with Elevity teams members as neededStrong desire to invest the time and energy to grow technical skill set and knowledgeAbility to work with Elevity operations project management sales team technology partners and clientsValid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets Ability to work on a rotating on call schedule in order to provide consistent client supportElevity a Gordon Flesch Company offers medical dental personal time vacation time holiday time tuition reimbursement 401k and 401k match a wellness program volunteer hours and much more Gordon Flesch Company is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60 135c</p>