<p>Summary:</p> <p>As a Dental Patient Service Representative (PSR) you will uphold our Mission, Vision, and Values. You will serve as the first point of contact for patients and support the front office by managing check-in and check-out, answering phones, verifying insurance, scheduling appointments, collecting payments, and ensuring accurate documentation in the EMR and related dental software. This position is key to providing a smooth, professional, and compassionate patient experience.</p> <p>The current schedule for this role is Monday to Thursday 7:30a to 5p. This schedule is subject to change based off of clinic needs.</p> <p>Responsibilities (How this position enhances our Mission, Vision, and Values)</p> <p>Mission - Improve the Quality of Life of Others:</p> <ul> <li>Greet and check in patients; register new patients. </li><li>Ensure accurate demographic, financial, and insurance documentation. </li><li>Notify the clinical team promptly of patient arrivals. </li><li>Answer multi-line phones professionally and efficiently. </li><li>Schedule appointments for dental providers. </li><li>Comply with agency policies and procedures, including HIPAA and corporate compliance. </li></ul> <p>Vision - ODHS preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live:</p> <ul> <li>Triage incoming calls and ensure daily phone coverage from 8:00 AM to 5:00 PM in coordination with fellow PSRs. </li><li>Maintain accurate and up-to-date patient records in the EMR and related software. </li><li>Confirm appointments and support recall efforts. </li><li>Prepare charts in advance, ensuring forms, records, and insurance documentation are complete. </li><li>Verify insurance eligibility and submit pre-estimates and prior authorizations. </li><li>Understand Medicaid dental coverage and Indiana Managed Care Entities (MCEs) to support eligibility and authorizations. </li><li>Collaborate with billing staff on insurance and payment issues. </li><li>Accurately enter insurance and authorization details in Dentrix. </li><li>Schedule and document external referrals. </li><li>Provide front desk coverage at alternate dental locations as needed. </li><li>Cover the front desk when the other PSR is unavailable. </li><li>Values - Esteem the Team, Maximize Potential, Do the Right Thing, Choose Compassion, Encourage Uniqueness: </li><li>Ensure completion of new patient forms and medical history-preferably submitted digitally-prior to appointments. </li><li>Send no-show letters as needed. </li><li>Collect co-pays, pre-payments, and outstanding balances at time of service. </li><li>Calculate and apply sliding fee scale discounts. </li><li>Communicate effectively with clinical and administrative teams. </li><li>Reschedule patients due to provider changes or other disruptions. </li><li>Provide compassionate, respectful service to all patients. </li><li>Demonstrate understanding of diverse cultural and socioeconomic backgrounds. </li><li>Maintain confidentiality of patient and agency information. </li><li>Participate in daily huddles, team meetings, and improvement initiatives. </li></ul> <p>Education and Experience:</p> <ul> <li>High school diploma or GED required. </li><li>Business or technical training preferred. </li><li>Experience in a dental or medical front office preferred. </li><li>Proficiency or willingness to learn Dentrix and other dental systems required. </li></ul> <p>Strong knowledge of insurance portals, Medicaid dental coverage, and Indiana MCEs preferred.</p> <p>About you:</p> <ul> <li>Clear, professional, and friendly communicator. </li><li>Skilled at managing multi-line phones. </li><li>Able to remain calm in high-pressure situations. </li><li>Familiar with dental terminology and workflow. </li><li>Detail-oriented and well organized. </li><li>Adaptable to changing procedures and technologies. </li><li>A dependable team player who works well independently. </li><li>Knowledgeable about ODHS services and able to direct patients appropriately. </li><li>Consistently reliable in attendance and performance. </li></ul> <p>Physical and Environmental Requirements:</p> <ul> <li>Clinical setting with occasional exposure to bodily fluids or infectious materials. </li><li>Must be able to sit, stand, walk, bend, and lift up to 40 pounds. </li><li>Able to perform in a fast-paced and sometimes high-stress environment. </li><li>Requires normal vision and hearing (with or without assistive devices). </li></ul>