<p>Description Position Title: Coordinator- Patient Rep/Patient Relations-Rivington-Mount Sinai Health System-Full Time-Days Position Summary: Coordinates the work of Patient Representatives, students and volunteers, and assists in programmatic activities and budgeting. Responds to referrals from patients, families and caregivers and to crisis situations. Responsibilities Coordinates work of Patient Representatives, students and volunteers in the department. Serves as a subject matter expert in Patients' rights and responsibilities. Assists in the development of departmental budget and acts as a financial steward to bring as much cost savings to the department as possible. Develops and analyzes data pertaining to department activities, monitors trends in patients' perceptions of services and drafts reports on these and related subjects. Works to be proactive and data driven as it relates to patient relations and patient experience work. Receives and responds to referrals from patient/families, professional and administrative staff and the community. Responds to crisis situations, utilizing a high level of interpersonal and communication skills. Responds to patient and family requests and care concerns to help enhance the overall patient experience. Manages formal patient grievances that come to the various downtown MSHS locations and is responsible for the coordination of the written response as well as tracking the complaints and grievances. Partners closely with Risk Management, Quality and key clinical leaders in facilitating a review and response to patient grievances. Participates in developing and presenting orientation and in-service educational programs to various departments, medical students and volunteers related to patient relations and patient experience. Partners with ambulatory care leads to facilitate the review and documentation of patient complaints and grievances, ensuring accurate data capture in internal systems and drafting formal grievance responses for leadership review and approval. Documents problems identified, services provided, and action taken according to established hospital procedure. Ability to navigate multiple databases. Qualifications BA/BS degree in behavioral science, social work, or related field is preferred, or combination of equivalent experience and education. 2+ years related experience in a healthcare environment, particularly in patient advocacy. Bilingual (Spanish/English) candidates preferred. General Skills and Competencies • Must have the ability to communicate effectively both verbally and in writing. • Must possess necessary computer skills to operate the various programs used in the department. • Must have conflict resolution skills to help manage sensitive situations that arise. Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,526.72 - $67,500.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, B3L - Patient Representative RV Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $67500 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p> <p>BA/BS degree in behavioral science, social work, or related field is preferred, or combination of equivalent experience and education. 2+ years related experience in a healthcare environment, particularly in patient advocacy. Bilingual (Spanish/English) candidates preferred. General Skills and Competencies • Must have the ability to communicate effectively both verbally and in writing. • Must possess necessary computer skills to operate the various programs used in the department. • Must have conflict resolution skills to help manage sensitive situations that arise. Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,526.72 - $67,500.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, B3L - Patient Representative RV</p> <p>Coordinates work of Patient Representatives, students and volunteers in the department. Serves as a subject matter expert in Patients' rights and responsibilities. Assists in the development of departmental budget and acts as a financial steward to bring as much cost savings to the department as possible. Develops and analyzes data pertaining to department activities, monitors trends in patients' perceptions of services and drafts reports on these and related subjects. Works to be proactive and data driven as it relates to patient relations and patient experience work. Receives and responds to referrals from patient/families, professional and administrative staff and the community. Responds to crisis situations, utilizing a high level of interpersonal and communication skills. Responds to patient and family requests and care concerns to help enhance the overall patient experience. Manages formal patient grievances that come to the various downtown MSHS locations and is responsible for the coordination of the written response as well as tracking the complaints and grievances. Partners closely with Risk Management, Quality and key clinical leaders in facilitating a review and response to patient grievances. Participates in developing and presenting orientation and in-service educational programs to various departments, medical students and volunteers related to patient relations and patient experience. Partners with ambulatory care leads to facilitate the review and documentation of patient complaints and grievances, ensuring accurate data capture in internal systems and drafting formal grievance responses for leadership review and approval. Documents problems identified, services provided, and action taken according to established hospital procedure. Ability to navigate multiple databases.</p>