<p>The Service Delivery Architect plays a critical role in enhancing client satisfaction by driving operational excellence and supporting end-to-end talent acquisition delivery. This leader partners with internal and client-facing teams to optimize recruiting processes, improve service delivery, and ensure consistent, high-quality experience for candidates, clients, and hiring managers. This role is instrumental in supporting scalable, data-driven recruitment solutions that enable effective hiring outcomes.</p> <p>Key Responsibilities:</p> <ul> <li>Support and manage recruiting processes within Oracle HCM, including requisition creation, candidate tracking, reporting, and system troubleshooting to ensure data integrity and process accuracy. </li><li>Drive consistency and adoption of best practices across talent acquisition teams to support account stabilization, optimization, and performance. </li><li>Analyze hiring data and operational metrics to identify trends, uncover inefficiencies, and provide actionable recommendations to improve recruitment outcomes. </li><li>Track and report key recruiting metrics (e.g., time-to-fill, SLA compliance, recruiter productivity) to ensure performance targets are met. </li><li>Manage and continuously improve recruitment processes and supporting technology to ensure a seamless and effective candidate and client experience. </li><li>Identify and resolve operational challenges impacting recruiting delivery through root cause analysis and action planning. </li><li>Lead change management initiatives to ensure successful adoption of new talent acquisition tools, workflows, and processes. </li><li>Coordinate cross-functional projects and initiatives to improve the candidate, recruiter, and client journey. </li><li>Communicate progress, risks, and key updates to stakeholders to maintain alignment and accountability. </li><li>Provide ongoing training to support team performance, compliance, and service delivery excellence. </li><li>Promote a culture of continuous improvement by driving the adoption of operational excellence strategies and supporting knowledge-sharing across the team. </li><li>Other duties as assigned. </li></ul> <p>Position Requirements:</p> <p>Education: Bachelor's degree (or equivalent) is required ; advanced degree preferred.</p> <p>Experience: 3-4 years of proven experience in talent acquisition, recruitment operations, or client service leadership within an RPO or talent solutions environment.</p> <p>Current service members interested in utilizing our Skillbridge program are encouraged to apply to this role. Please visit our Skillbridge page for guidance on the process: https://www.vanderbilt.edu/military/skillbridge/</p>