<p>Join Our Award-Winning Team as a Collector in the Student Loan Department!</p> <p>Location: Goodlettsville, TN</p> <p>Pay: $20.00 per hour + Bonus Potential</p> <p>Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for a Student Loan Servicer to join our in office Student Loan Department.</p> <p>Our Mission</p> <p>At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.</p> <p>What You'll Do</p> <ul> <li>Place manual outbound calls to student loan borrowers to assist them with completing applications and submitting required documents </li><li>Follow up on returned payments and help borrowers understand and resolve issues </li><li>Guide borrowers through DocuSign processes and document requirements </li><li>Maintain accurate records of borrower interactions and document submissions </li><li>Demonstrate patience and professionalism when assisting borrowers who may be confused or overwhelmed </li><li>Ensure all communications comply with applicable privacy laws, FDCPA, Regulation F, and internal compliance protocols </li><li>Collaborate with administrative and collections staff to ensure timely and efficient processing of borrower paperwork </li><li>Utilize Excel and other digital tools to track and manage tasks </li><li>Adapt to new technologies and processes as the department evolves </li></ul> <p>What We're Looking For</p> <ul> <li>High school diploma required. </li><li>Proven experience in a customer service, call center, or student loan servicing environment </li><li>Proficiency with Microsoft Excel and general office technology </li><li>Familiarity with DocuSign and document management systems </li><li>Strong verbal communication and active listening skills </li><li>Ability to handle sensitive information with discretion and compliance awareness </li><li>Reliable, organized, and comfortable working independently in a structured office setting </li><li>Patient, empathetic, and clear communicator-especially when explaining processes to borrowers who may require additional guidance </li></ul> <p>Preferred:</p> <ul> <li>Experience in the student loan industry or debt resolution </li><li>Comfort working with AI-assisted tools or learning new platforms quickly </li></ul> <p>What We Offer</p> <ul> <li>Competitive Pay: $20.00/hour + Bonus Potential </li><li>Work-Life Balance: Flex hours - 40 hours </li><li>Comprehensive Benefits: </li><li>Medical, dental, and vision insurance. </li><li>Paid time off (PTO) and 8 paid holidays. </li><li>401(k) with matching eligibility after 90 days. </li><li>Health savings account and additional insurance options (life, disability, critical illness, accident). </li></ul> <p>Schedule:</p> <ul> <li>Full-time, in-office position </li><li>Monday through Friday </li></ul> <p>Why Choose ACSI?</p> <ul> <li>Award-Winning Workplace: Recognized as one of The Tennessean's Top Workplaces (2014-2024) </li><li>A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do. </li><li>Flexibility and Growth: Enjoy a flex schedule after training, opportunities for advancement, and paid training to ensure your success. </li><li>Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville. </li></ul>