<p>Manager - After Issue Services</p> <p>Company Summary</p> <p>Come join one of America's fastest growing insurance companies with a stable history of 175 years. At National Life Group ("NLG"), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.</p> <p>Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.</p> <p>We invite you to explore what we have to offer and to join our cause.</p> <p>Role Summary</p> <p>The Manager provides inspirational leadership to teammates and works collaboratively with other leaders in the After Issue Services teams and Customer Innovation Group to achieve seamless service excellence. A successful Manager is committed to sustaining a strong, focused team engaged in serving the Team's internal and external customers. This leader will focus on developing the team's talent and ensuring an efficient strategy for completing multiple goals which includes ensuring the daily work is processed timely, accurately, and in accordance with acceptable standards and regulations. This person will use data to solve problems and effectively execute process improvements in a fast-paced environment.</p> <p>The Payment Center teams have additional responsibilities to post payments and perform accurate and timely accounting on customer policies. The manage for the payment teams ensures customer requests are processed in good order and that both the customer and company financial resources are properly handled. This department provides front-line customer service and leaders must be conversant in best practices to prevent fraud, audit standards, and other financial and regulatory aspects of transacting customer payments. Payment Center leadership also collaborates with Treasury, Product, Hedging, Commissions, and other teams beyond CIG to have positive upstream and downstream impacts. This role requires public speaking when presenting to agencies and must have demonstrated skill in decision-making and communicating during tense escalation resolutions.</p> <p>Essential Duties and Responsibilities</p> <ul> <li>Collaborate with a wide variety of internal and external customers to effectively deliver exemplary service to meet business needs, drive operational excellence, and address root-cause of service issues. </li><li>Develop and maintain productivity and quality metrics to (1) inspire superior team performance and service standards and (2) identify and implement continuous improvement initiatives, and (3) provide regular feedback and coaching to team members, supporting their professional development and the success of our department. </li><li>Ensure that the business area follows established processes and controls; monitor and maintain compliance-based requirements. </li><li>Responsible for staffing, training, employee development, goal setting and performance management of department. Foster a culture of excellence and high performance by providing advanced coaching and development opportunities to team members </li><li>Maintain a deep and comprehensive knowledge of our products, services, systems, business processes, and key partners (internal and external) to ensure top-tier operational efficiency. </li><li>Address high-priority customer and agent inquiries with urgency and efficiency, ensuring their needs are met and exceeded. </li></ul> <p>Minimum Qualifications</p> <ul> <li>Leadership skills in setting and communicating vision, purpose, goals and leading a high-performing team </li><li>Unwavering customer-focus with a keen appreciation for the needs and interests of our distribution partners and buying customers </li><li>Excellent problem-solving skills and critical thinking; ability to anticipate challenges, get things done, break down barriers, identify and execute solutions that will achieve organizational goals </li><li>Demonstrated ability to empower, influence, and make connections between diverse sets of individuals </li><li>Organized with excellent time-management skills, including consistent follow-up and follow-through </li><li>Demonstrated effectiveness in a collaborative work environment </li><li>Top-notch communication and interpersonal skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization </li><li>Exercises tact, discretion and good judgment while working under pressure to get things done quickly and effectively through others </li><li>Demonstrated strength in building effective teams and developing direct reports </li><li>Ability to successfully pass a background check </li><li>All other duties as assigned. </li></ul> <p>Work Arrangements: Hybrid</p> <ul> <li>This position currently offers an onsite hybrid work schedule, with the expectation that you are in the office three days per week during onsite core days. Our current onsite core days are Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Bachelor's degree in related field </li><li>5-10 years of business experience in the life and annuity industry </li><li>Banking or accounting experience </li></ul> <p>Benefits</p> <ul> <li>Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life! </li></ul> <p>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. National Life Group is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group. National Life Group 1 National Life Dr Montpelier, VT 05604 Social Media Policy Site Disclosure and Privacy Policy</p>