<p>Location: Indianapolis, IN, United States</p> <p>Share:</p> <p>Quick Apply Now</p> <p>Save Job Saved</p> <p>Description</p> <p>Position Summary</p> <p>This position will be responsible for all service and operations aspects of the division. This role will primarily be overseeing, coordinating, and managing the service personnel and work flow of service, parts operations, and inventory management within the department.</p> <p>Position Duties/Responsibilities</p> <ul> <li>Develops, recruits, trains, and directly manages the service and operations team </li><li>Manages inventory processes in order to maximize dollar utilization. </li><li>Execution of all Grade Control and Mining technology support strategies to support financial targets </li><li>Responsible for operations management with focus on customer strategies, new technology development, product support, including bench service, field service, phone support, training, and inventory management. </li><li>Meet or exceed market share objectives, achieving profitability with a high level of customer and employee satisfaction </li><li>Ensure parts and service areas are in excellent, safe operating condition </li><li>Monitor and comply with all safety policies, procedures, guidelines, and laws as they pertain to staff and customers within the work area. </li><li>Strategically plan business initiatives, providing both short and long-term strategic direction </li><li>Budgets and manages training and support revenue and expenses to ensure targeted levels of profitability </li><li>Serves as liaison with CAT, Trimble, and Michigan CAT </li><li>Actively engages with the Sales Manager on the Sales Funnel to ensure profitability and customer satisfaction to ensure profitability and customer satisfaction </li><li>Actively oversees the Field Service Remote Support Team </li></ul> <p>Occasional Responsibilities:</p> <ul> <li>Develop new processes to improve efficiency and provide the highest quality repairs </li><li>Administer and track warranty claims to ensure the customer and company receive items they are warranted </li><li>Assist sales personnel in pricing installation and customer training to maximize customer satisfaction </li></ul> <p>Supervisory Responsibilities:</p> <ul> <li>Responsible for the execution and interpretation of policies and for the successful operation of assigned units. Has authority for hiring and disciplining employees. May be responsible for directing the work of first-line supervisors. </li></ul> <p>Position Requirements</p> <p>Required:</p> <ul> <li>High School Diploma or GED </li><li>7 years or more of experience with machine control technology </li><li>2 years or more of management/leadership experience </li></ul> <p>Preferred</p> <ul> <li>Bachelor's Degree in business related field (Business Management, Finance, Accounting, etc.) </li><li>10 years or more of experience with machine control technology, preferably Trimble equipment </li><li>3 years or more of management/ leadership experience </li></ul> <p>Knowledge, Skills, And Abilities</p> <p>The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</p> <ul> <li>Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment. </li><li>Ability to work in a fast-paced, high-pressure, deadline driven environment. </li><li>Skills in complex problem solving, critical thinking, and creative thinking. </li><li>Excellent communication skills, including verbal, written and listening skills. </li><li>Strong leadership skills, including creative thinking, decision-making and goal setting skills. </li><li>Strong project management skills and the ability to manage change and conflict. </li><li>Ability to develop and implement processes and monitor performance with key process indicators. </li><li>Detail-oriented and a team player with the ability to manage change, conflicts and projects. </li><li>Ability to work independently without the need for daily direct supervision and a strong sense of urgency. </li><li>Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan Cat systems. </li><li>Strong presentation and communication skills </li><li>Experienced use of Trimble platforms </li></ul> <p>Other requirements of Position</p> <ul> <li>Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications. </li><li>Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist. </li><li>If an error is made while in this position, it would will require significant effort to identify and can have a significant impact on the company. </li><li>Frequently communicates with management, coworkers, and vendors </li><li>Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents </li></ul> <p>The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.</p> <p>MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).</p> <p>Share:</p> <p>Quick Apply Now</p>