<p>We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.</p> <p>Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope</p> <p>Position Overview</p> <p>Customer Success Manager to work with our customers to drive business value through the use of our cloud platforms. In this role you will play a key role in ensuring successful communication between the Partner deployment team, Siemens Services, and the customer. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions. 5+ years of Customer Success Management, consulting or sales experience working with enterprise customers. The candidate for this position will report directly to the Director of Partner Enablement.</p> <p>Responsibilities</p> <ul> <li>Act as the primary technical point of contact for assigned strategic partners and customers </li><li>Guide customers through the deployment, integration, and optimization of cloud PLM solutions </li><li>Develop and maintain technical relationships with key stakeholders at partner and customer organizations </li><li>Work closely with Customer Success team to monitor adoption and deployment </li><li>Coordinate with internal teams (Engineering, Support, Product Management, Cloud Application Services) to resolve technical challenges. </li><li>Work directly with Partner services teams to provide leadership, minimize risk, and safeguard project success. </li><li>Provide regular status updates and technical reviews to stakeholders </li><li>Assist in driving customer adoption and ensuring maximum platform value realization </li><li>Create best practice and standard operating procedure documentation to ensure repeatable successful deployment post sale </li><li>Develop and deliver technical enablement around best practices and processes. </li></ul> <p>Required Knowledge/Skills, Education, and Experience</p> <ul> <li>Bachelor's degree in Engineering, Computer Science, or related technical field </li><li>5+ years of experience in technical customer-facing roles </li><li>Strong understanding of PLM concepts, processes, and industry best practices </li><li>Experience with cloud technologies (AWS, Azure, or GCP) </li><li>Proven track record of managing complex technical relationships </li><li>Excellence in technical problem-solving and solution architecture </li><li>Strong project management and organizational skills </li><li>Outstanding communication skills, both written and verbal </li><li>Ability to translate complex technical concepts to various audience levels </li><li>25-50% travel </li></ul> <p>Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. US citizenship preferred.</p> <p>Preferred Knowledge/Skills, Education, and Experience</p> <ul> <li>Experience with Teamcenter, NX, or other Siemens Digital Industries Software Solutions </li><li>Knowledge of manufacturing processes and product development lifecycle </li></ul> <p>Why us?</p> <p>Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.</p> <p>A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!</p> <p>Siemens Software. Transform the Everyday</p> <p>#LI-PLM</p> <p>#LI-HYBRID</p> <p>#SWSaaS</p> <p>You'll Benefit From</p> <p>Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.</p> <p>The pay range for this position is $106,100 - $212,200 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.</p> <p>Equal Employment Opportunity Statement</p> <p>Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</p> <p>EEO is the Law</p> <p>Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.</p> <p>Reasonable Accommodations</p> <p>If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.</p> <p>Pay Transparency</p> <p>Siemens follows Pay Transparency laws.</p> <p>California Privacy Notice</p> <p>California residents have the right to receive additional notices about their personal information. To learn more, click here.</p> <p>Criminal History</p> <p>Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.</p>