<p>If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let's talk!</p> <p>Job Responsibilities:</p> <ul> <li>Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment </li><li>On average, our representatives are responsible for 20-30 calls per day </li><li>Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage </li><li>Responsible for cross selling coverage to round out accounts </li><li>Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner </li><li>Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries </li><li>Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience </li><li>Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) </li><li>Work collaboratively with team members, and business partners to provide a quality experience for our agents </li><li>Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed </li><li>Complete additional tasks and other projects/duties as assigned </li></ul>