<ul> <li>Key member of multi-disciplinary Trans Health Access Team who collaborates with physicians, other care team members (Medical Assistants, Nurses, etc.), hospitals, partner agencies, obtain progress notes from outside providers involved in patient care. </li><li>Utilize healthy boundaries and understand the ethical issues/ challenges of working within a community with which one identifies. </li><li>Conduct initial outreach calls to all new Trans Health patients and ongoing outreach to reconnect patients to care. </li><li>Be a first point of contact for Trans Health patients who are experiencing barriers, looking for resources or need assistance navigating name/gender marker changes. </li><li>Facilitate Trans Wellness events and promote wellness events on social media. </li><li>Participate in community outreach events to promote the Trans Health Program. </li><li>Meet with patients in the community, at their home, in the hospital, or other community settings. </li><li>Transport and/or accompany patients to doctor's appointments, assist with food shopping, picking up prescriptions at the pharmacy, completing forms for benefit applications, and assist with other tasks as needed that support their medical and behavioral health care needs. </li><li>Build trusting relationship and serve as an advocate and peer mentor with the goal of empowering the patient to become more independent and self-sufficient. </li><li>Utilize Motivational Interviewing skills and other patient engagement techniques with patients and caregivers. </li><li>Assist in the development of a patient Care Plan to include actions designed to improve the patient's health status. Remove the barriers that are preventing them getting from high quality and timely access to PCP and specialist care. </li><li>Educate patients on appropriate Urgent Visit and ER use. </li><li>Perform other duties are required. </li></ul> <p>Physical Effort/ Environment:</p> <ul> <li>This role is hybrid as work can be performed onsite or at a remote location. </li><li>Meet with patients in the community, at their home, in the hospital, or other community settings. </li><li>Flexibility to travel within Rhode Island to meet the needs of the patient. </li><li>May require climbing several flights of stairs. </li><li>Ability to work evenings and weekends as required. </li><li>General office environment: manual dexterity needed for keyboard work, writing and phone calls. </li><li>Use of technology for home monitoring, telemedicine, and other devices, as needed. </li></ul> <p>Work Schedule Demands:</p> <ul> <li>Full-Time. Ability to work evenings and weekends as required. </li></ul> <p>Communication Skills:</p> <ul> <li>Strong communication skills, both oral and written. </li><li>Ability to relate to patients and build trusting relationships. </li><li>Ability to demonstrate knowledge of gender affirmative language and related health concepts. </li><li>Ability to communicate effectively with co-workers, patients, family/care givers, and partner agencies. </li></ul> <p>Confidentiality of Information:</p> <p>Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. Additionally, this role will have access to sensitive agency information. The incumbent must apply strict confidentiality.</p> <p>ADA & EEOC Statement:</p> <p>Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p>