<p>SUMMARY</p> <p>The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.</p> <p>After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Lehi office (Tues-Thur in office, Mon/Fri work from home). This position will start on May 26, 2025.</p> <p>Pay rate: $16.00/hour USD</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Provide professional support to all Avetta customers </li><li>Help end-users navigate the Avetta Cloud Application </li><li>Verify technical documents submitted by end users </li><li>Ability to resolve complex issues with focus on customer experience </li><li>Interact directly with Avetta customers through telephone, email and chat </li><li>Prioritize and resolve customer needs </li><li>Accurately verify details on regulatory documents </li><li>Support and explain customer billing and subscription terms </li><li>Record details of interactions in Service Cloud (SFDC) </li><li>Provide necessary outbound follow-up, both via phone and email </li><li>Communicate and coordinate with internal departments </li><li>Work as a team and be a positive addition to Avetta's culture </li><li>Performs other duties as assigned </li><li>May be required to attend training, meetings, or seminars </li></ul> <p>IDEAL QUALIFICATIONS:</p> <ul> <li>Call center experience is a plus </li><li>Excellent communication skill - both written and orally </li><li>Working PC knowledge, windows preferred and related applications </li><li>An affinity for learning online software systems </li><li>Interpersonal skills </li><li>Problem analysis and problem-solving </li><li>Attention to detail and accuracy </li><li>Adaptability </li><li>Self-Motivated </li><li>Stress tolerance </li><li>Ability to learn and apply new information or skills </li></ul>