<p>What We Offer</p> <ul> <li> <p>Competitive Pay: $16.00 - $19.00/hour + Uncapped Bonus Potential</p> </li><li> <p>Training Schedule: Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM).</p> </li><li> <p>Work-Life Balance: Flex Schedule</p> </li><li> <p>Comprehensive Benefits:</p> </li><li> <p>Medical, dental, and vision insurance.</p> </li><li> <p>Paid time off (PTO) and 8 paid holidays.</p> </li><li> <p>401(k) eligibility after 90 days.</p> </li><li> <p>Health savings account and additional insurance options (life, disability, critical illness, accident).</p> </li><li> <p>Employee Perks:</p> </li><li> <p>Paid training to set you up for success.</p> </li><li> <p>Teledoc</p> </li></ul> <p>Ready to Make an Impact?</p> <p>Join a company that cares about your growth and well-being while making a meaningful impact in borrowers' lives. Apply now-positions are filling fast!</p> <p>Location: 304 Northcreek Blvd, Goodlettsville, TN, 37072</p> <p>Automated Collection Services, Inc. is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.</p> <p>Let's work together to achieve greatness!</p> <p>Join Our Award-Winning Team as a Collector in the Student Loan Department!</p> <p>Location: Goodlettsville, TN</p> <p>Pay Range: $16.00 - $19.00/hour + Uncapped Bonus Potential</p> <p>Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for Collectors to join our Student Loan Department, where you'll help borrowers find solutions to repay their student loans while building a fulfilling career.</p> <p>Our Mission</p> <p>At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.</p> <p>What You'll Do</p> <ul> <li>Guide borrowers through repayment options via inbound and outbound calls with professionalism and care. </li><li>Provide education on student loan debt resolution while de-escalating stressful calls. </li><li>Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA). </li><li>Maintain accurate records of all interactions and conduct skip tracing when needed. </li><li>Contribute to a collaborative team environment built on trust and mutual respect. </li></ul> <p>What We're Looking For</p> <ul> <li> <p>Education: High school diploma required.</p> </li><li> <p>Experience: Call center or debt collection experience is preferred, but not required.</p> </li><li> <p>Skills:</p> </li><li> <p>Strong de-escalation and communication abilities.</p> </li><li> <p>Knowledge of FDCPA and state laws is a plus.</p> </li><li> <p>Proficiency in MS Office and multitasking.</p> </li><li> <p>Attention to detail, organizational skills, and professionalism.</p> </li><li> <p>Mindset: A commitment to treating borrowers and teammates with dignity and respect (FFDR).</p> </li></ul> <p>Why Choose ACSI?</p> <ul> <li>Award-Winning Workplace: Recognized as one of The Tennessean's Top Workplaces (2014-2024) </li><li>A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do. </li><li>Flexibility and Growth: Enjoy a hybrid work model after training, opportunities for advancement, and paid training to ensure your success. </li><li>Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville. </li></ul>