<p>Posting Summary</p> <p>Logo Posting Number STA00493PO25 Job Family Student Enrichment Job Function Student Experience USC Market Title Student Experience Coordinator Link to USC Market Title https://uscjobs.sc.edu/titles/133984 Job Level P2 - Professional Business Title (Internal Title) Student Success Coach Campus Sumter Work County Sumter College/Division USC Sumter College/Division Level Department USC Sumter - Palmetto College State Pay Band 5 Approved Starting Salary 45,133 Advertised Salary Range 45,133 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule Basis 12 months Job Search Category Student Services</p> <p>About USC</p> <p>About University of South Carolina</p> <p>From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.</p> <p>Benefits for FTE Positions</p> <p>The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.</p> <p>Position Description</p> <p>Advertised Job Summary</p> <p>The student success coach supports students from the time of enrollment through graduation. This position is responsible for executing success coaching techniques and strategies, which encompasses providing personalized guidance to implementing a scaled set of interventions for enhancing student success and increasing persistence, retention, and graduation. The student success coach provides exceptional customer service at all times. Must have knowledge of best practices for student retention, student success, and student development theories., experience in academic and/or life coaching, providing direction and guidance to students. Requires the ability to connect and build a trusting relationship with students, work independently and with colleagues in a team effort, work in a fast-paced environment, respond well under pressure, and adapt to change, meet deadlines and prioritize simultaneous work assignments; active listening and problem-solving skills, exceptional oral and written communication skills and experience with using multiple types of technologies, including student information systems and CRMs.</p> <p>Job Related Minimum Required Education and Experience</p> <p>Requires a bachelor's degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.</p> <p>Required Certification, Licensure/Other Credentials Preferred Qualifications</p> <p>Master's degree in Higher Education Administration, Counseling, Education, Social Work, or related field and two years of relevant experience in college-level coaching, advising, and/or student advocacy.</p> <p>Knowledge/Skills/Abilities</p> <p>Knowledgeable of best practices for student retention, student success, and student development theories.</p> <p>Experience in academic and/or life coaching;</p> <p>Experience with providing direction and guidance to students;</p> <p>Ability to connect and build a trusting relationship with students;</p> <p>Ability to work independently and with colleagues in a team effort;</p> <p>Ability to work in a fast-paced environment, respond well under pressure, and adapt to change;</p> <p>Ability to meet deadlines and prioritize simultaneous work assignments;</p> <p>Active listening and problem-solving skills;</p> <p>Must have exceptional oral and written communication skills;</p> <p>Must have experience with using multiple types of technologies, including student information systems and CRMs.</p> <p>Job Duties</p> <p>Job Duty</p> <p>Individualized Coaching</p> <p>Provide success coaching using academic coaching techniques through a variety of formats including drop-in interactions, individual appointments, and presentations/workshops to:</p> <p>Assist students with completing individualized action plans through goal-setting, major and career exploration.</p> <p>Conduct preliminary needs assessment to identify strengths and opportunities for improvement.</p> <p>Monitor and track student progress toward their goals and provide ongoing support andencouragement.</p> <p>Essential Function Yes Percentage of Time 30 Job Duty</p> <p>Collaboration and Outreach</p> <p>Conduct regular outreach to students using a variety of communication methods and tools.</p> <p>Use appropriate assistive technologies to diversify the delivery methods for student engagement. Collaborate with faculty and advisors to provide holistic student support.</p> <p>Organize and implement outreach activities focused on student success topics.</p> <p>Essential Function Yes Percentage of Time 20 Job Duty</p> <p>Early Support and Intervention</p> <p>Provide early intervention as needed using success coaching techniques.</p> <p>Proactively engage students in early alert interventions submitted by faculty.</p> <p>Essential Function Yes Percentage of Time 20 Job Duty</p> <p>Data Tracking & Reporting</p> <p>Maintain accurate records of student interactions with documentation and notes in CRM system.</p> <p>Generate reports on student engagement and success metrics.</p> <p>Essential Function Yes Percentage of Time 10 Job Duty</p> <p>Student Advocacy</p> <p>Serve as an advocate for students based on their needs and connect students with relevant campus services.</p> <p>Essential Function Yes Percentage of Time 10 Job Duty</p> <p>Professional Development</p> <p>Engage in professional development opportunities for continuous growth and improvement.</p> <p>Essential Function Yes Percentage of Time 10</p> <p>Position Attributes</p> <p>Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.</p> <p>Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential</p> <p>Posting Detail Information</p> <p>Number of Vacancies 2 Desired Start Date 07/14/2025 Job Open Date 06/26/2025 Job Close Date Open Until Filled No Special Instructions to Applicant</p> <p>The University of South Carolina requires individuals to apply online for all job vacancies. You may access the USC Jobs Online Employment site at https://uscjobs.sc.edu. As part of the online process, a cover letter, resume, copies of all college transcripts and list of three references must be attached to the online application form. If you have any questions about the application procedures, please call (803) 938-3721. Review of applications will begin immediately and continue until the position is filled.</p> <p>Quicklink for Posting https://uscjobs.sc.edu/postings/189239 EEO Statement</p> <p>The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.</p> <p>Supplemental Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Cover Letter </li><li>Other Supporting Documents </li><li>Resume </li><li>List of References and Contact Information </li></ul> <p>Optional Documents</p>