<p>Customer Success Manager 1</p> <p>About Us</p> <p>At Todyl, we are on a mission to protect small and medium-sized businesses from ever-changing cyber threats. The Todyl platform fully integrates threat, risk, and compliance management to provide exceptional and affordable unified cybersecurity solutions to MSPs (Managed Service Providers) and their end customers.</p> <p>At the end of the day, we're here to keep our partners and customers safe and help them manage the risks and comply with regulations. Protecting others requires a team that works together with trust and cares deeply about carrying out our mission.</p> <p>About The Role</p> <p>We're looking for a talented, high energy, collaborative individual who is seeking to be part of a dynamic customer success team, changing the way businesses around the globe are connected and protected. Todyl Customer Success Managers are responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders to drive their Todyl success. Customer Success Managers liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. They proactively engage with partners to ensure successful completion of their business objectives using the Todyl solution. Customer Success Managers are dedicated to adding value to partners, championing their needs with the company, and driving product usage and expansion.</p> <p>This role reports to the Senior Director, Customer Success. Todyl has an in-office team, and this role is for our Denver office.</p> <p>Key Responsibilities</p> <ul> <li>Ensure incredible customer experience using Todyl and grow strong relationships across our existing customer base through proactive customer engagements, based on timing, usage, telemetry, and health scoring. </li><li>Drive all customer interactions with a value-add approach, first and foremost, while also growing relationships and advocating for growth opportunities </li><li>Follow a well-defined methodology leveraging proactive "calls to action" and playbooks to help identify the customer's unique needs and clearly convey the value of Todyl </li><li>Aggressively identify and drive Customer Success Qualified Leads (CSQLs) from engagements with partners to the Account management team for expansion, upsell, and customer growth. </li><li>Have a complete technical understanding of the Todyl product stack and act as technical advisor to customers to ensure they're leveraging the product effectively </li><li>Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates </li><li>Collaborate cross-functionally across internal teams (Support, Product, Operations, and Sales) </li><li>Support partners through email, phone, online presentations, screen-share and in person meetings </li><li>Ensure the timely and successful delivery of our solutions according to client needs and objectives </li><li>Leverage HubSpot for customer 360s as well and ensuring extensive documentation on all partner interactions </li></ul> <p>Qualifications</p> <p>Values Fit</p> <ul> <li>Extreme ownership, particularly when things go wrong or aren't completed on time. </li><li>Intrinsic drive for growth; self-motivated, always learning, and focused on raising the bar for self and team. </li><li>Strong bias for action with impact; make tough decisions quickly, measure results, and iterate with clarity to move the mission forward. </li><li>Comfort with ambiguity and change, embrace change and uncertainty as part of startup life. </li><li>Humility, purpose over ego to acknowledge mistakes, learn from others, and embrace feedback while putting the mission first. </li></ul> <p>Who You Are</p> <ul> <li>Passion for customer success and tech - desire to 'grow' your career with a top-notch startup </li><li>Proven customer success management or other relevant experience </li><li>Experience and strong familiarity with cybersecurity concepts, technologies and trends. This can include work experience in a cybersecurity company or relevant certifications. </li><li>Understanding of cybersecurity tools, practices and compliance standards (e.g., firewalls, VPN's, threat detection, etc.) </li><li>Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level </li><li>Experience in delivering client-focused solutions based on customer needs </li><li>Proven ability to manage multiple projects at a time while paying strict attention to detail </li><li>Excellent listening, negotiation, and presentation skills </li><li>Excellent verbal and written communications skills </li><li>Bachelor's Degree in appropriate field of study or equivalent work experience </li><li>1 - 3 years of customer success experience with MSP background desirable </li><li>Self-motivated and able to thrive in a results-driven environment </li><li>Natural relationship builder with integrity, reliability, and maturity </li><li>Ability to prioritize among competing tasks </li><li>Critical thinking and problem-solving skills </li><li>Excellent time and project management skills. You're always looking to improve inefficient processes </li></ul> <p>Salary range for this position is $70,000 to $75,000 and the actual annual salary for this role will depend on each candidate's experience, qualifications, and location of work, with most new hires placed near the midpoint of the posted range to ensure fairness and consistency across our team.</p> <p>Todyl provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, transgender status, gender identity or expression, national origin, age, disability, marital status, genetic information, military status or any other status protected by applicable federal, state or local laws.</p> <p>We encourage you to apply even if you don't meet every requirement listed. We're looking for the best person for the job who may bring a unique combination of skills and experiences that makes them exceptional, even if they don't check every box.</p>