<p>What We Offer</p> <ul> <li> <p>Competitive Pay: $17.20/hour + Health and Welfare Benefit of $4.41/hour.</p> </li><li> <p>Work-Life Balance: Hybrid schedule with flexible hours.</p> </li><li> <p>Comprehensive Benefits:</p> </li><li> <p>Medical, dental, and vision insurance.</p> </li><li> <p>401(k) eligibility after 90 days.</p> </li><li> <p>Health savings account and additional insurance options (life, disability, critical illness, accident).</p> </li><li> <p>Employee Perks:</p> </li><li> <p>Paid Training</p> </li><li> <p>11 Paid Holidays</p> </li><li> <p>Paid Sick Time: Starts to accrue first day</p> </li><li> <p>Unpaid Time Off: Starts to accrue first day and can be used until 1st year of employment has been achieved</p> </li><li> <p>Paid Vacation Time: Starts to accrue after first year of employment</p> </li></ul> <p>Ready to Make an Impact?</p> <p>Join a company that cares about your growth and well-being while making a meaningful impact in borrowers' lives. Apply now-positions are filling fast!</p> <p>Location: 304 Northcreek Blvd, Goodlettsville, TN, 37072</p> <p>Automated Collection Services, Inc. is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.</p> <p>Let's work together to achieve greatness!</p> <p>Join Our Award-Winning Team as Customer Service Representative 1 (CSR1)!</p> <p>Head Quarters Location: Goodlettsville, TN</p> <p>Position Location: Remote</p> <p>Pay Range: Pay Range: $17.20/hour + Health and Welfare Benefit of $4.41/hour</p> <p>Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for Customer Service Representatives to join our team, where you'll provide exceptional customer service while building a fulfilling career.</p> <p>Our Mission</p> <p>At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.</p> <p>What You'll Do</p> <ul> <li> <p>Handle both incoming and outgoing calls as they pertain to our client's accounts.</p> </li><li> <p>Document all communications with consumers accurately in the system.</p> </li><li> <p>Ensure quality control and accuracy of information.</p> </li><li> <p>Track all necessary information, including system documentation and logs.</p> </li><li> <p>Follow all guidelines, rules, and policies for both our agency and our clients.</p> </li></ul> <p>What We're Looking For</p> <ul> <li> <p>Education: High school diploma required.</p> </li><li> <p>Experience: Call center or debt collection experience is preferred, but not required.</p> </li><li> <p>Qualification:</p> </li><li> <p>Ability to pass a federal background check and obtain federal clearance.</p> </li><li> <p>Ability to work 40 hours a week.</p> </li><li> <p>Ability to commute to ACSI Head Quarters to complete employment onboarding items and on a case-by case basis, if needed.</p> </li><li> <p>Skills:</p> </li><li> <p>Strong interpersonal and communication abilities.</p> </li><li> <p>High integrity and professionalism with the ability to maintain a customer service demeanor in all situations.</p> </li><li> <p>Self-managed and focused to maintain high levels of productivity in a work-from-home environment.</p> </li><li> <p>Ability to follow all rules, guidelines, policies, and procedures in all situations.</p> </li><li> <p>Ability to read, write, and speak English fluently.</p> </li><li> <p>Mindset: A commitment to treating borrowers and teammates with dignity and respect (FFDR).</p> </li></ul> <p>Work Schedule</p> <p>This position requires flexibility to work evenings, based on our business needs. During peak seasons throughout the year hours of operation are extended so that we can serve all the customers who need our help.</p> <p>Hours of Operation (EST)</p> <ul> <li>Monday: 8:00 am - 9:00 pm </li><li>Tuesday - Wednesday: 8:00 am - 8:00 pm </li><li>Thursday - Friday: 8:00 am - 6:00 pm </li><li>Saturday - Sunday: Closed </li></ul> <p>Peak Hours of Operation (EST)</p> <ul> <li>May vary </li></ul> <p>PEAK PERIODS</p> <ul> <li>January - March </li><li>July - August </li><li>October </li></ul> <p>Why Choose ACSI?</p> <ul> <li>Award-Winning Workplace: Recognized as one of The Tennessean's Top Workplaces (2014-2024) </li><li>A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do. </li><li>Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville. </li></ul> <p>Remote Requirements</p> <ul> <li>High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable </li><li>The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered "high speed" your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps </li><li>Personal Mobile Device </li><li>Home office with ZERO background noise and ZERO distractions </li></ul> <p>It should be noted that in the event there are attendance issues or compliance issues remote work may be suspended and work within the office may be required</p>