<p>POSITION OVERVIEW</p> <p>The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Lead Concierge will engage with residents, instill a positive and enthusiastic culture within the building and provide the highest level of customer service. This person must possess an in-depth knowledge of Tampa local businesses, entertainment venues and travel options. LIVunLtd's standards for our Concierge's are that this individual understands the value of excellence in customer service and can provide 5 star-level service to all residents at all times.</p> <p>ESSENTIAL RESPONSIBILITIES</p> <ul> <li> <p>Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.</p> </li><li> <p>Mentor and develop other members of the Concierge team.</p> </li><li> <p>Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.</p> </li><li> <p>Promote programs, outings and events, encouraging resident participation and assisting residents and/or their guests with registration.</p> </li><li> <p>Arrange premium tickets to in demand shows, sporting events and concerts.</p> </li><li> <p>Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.</p> </li><li> <p>Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.</p> </li><li> <p>Develop relationships with local business owners and VIPs.</p> </li><li> <p>Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.</p> </li><li> <p>Respond to complaints and strategize to find an adequate solution.</p> </li><li> <p>Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.</p> </li><li> <p>Be conducive in maintaining an orderly and clean work space at all times.</p> </li><li> <p>Adhere to all LIVunLtd policies and procedures, and productivity standards.</p> </li><li> <p>Perform other additional duties and responsibilities specific to the location and upon the request of your manager.</p> </li></ul> <p>SKILLS AND QUALIFICATIONS.</p> <ul> <li> <p>Qualified candidates must have 1-3 years of concierge experience (preferred).</p> </li><li> <p>In-depth knowledge of Tampa local businesses, entertainment venues and travel options.</p> </li><li> <p>Great instincts and excellent communications skills.</p> </li><li> <p>Genuine desire to provide amazing customer service.</p> </li></ul> <p>NOTE</p> <p>The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment remains.</p>