<p>THE POSITION</p> <p>Do you know your way around Wayne County, have great phone communication skills, and enjoy helping other people know how to get where they need to go? Apply for this Customer Service Rep and Dispatcher position with Wayne County Area Agency on Aging, Transportation Services. With our team, you will help uphold our mission to enhance the mobility of our consumers through professional and accessible transportation in a safe, reliable, comfortable, and courteous manner by working in our office to answer phone calls from, and provide information to, our drivers and the people we serve. Experience the satisfaction of public service while enjoying a professional career and helping the community with us!</p> <p>DESCRIPTION OF WORK</p> <p>In this role, you will be one of the first individuals that our community members will interact with and perform a wide range of dispatch, front desk, and clerical duties to support supervisors, staff, caseworkers, administrative staff, and our customers. Our team will rely on you to perform intake duties for new customers and provide a positive impact on behalf of our Area Agency on Aging and Transportation Services.</p> <p>Responsibilities also include making registration updates for existing customers, making transportation reservations, and providing accurate information to drivers and customers, as well as ensuring all addresses, destinations, and other types of information are promptly and accurately updated in our computer and filing systems. Additionally, you will perform various front desk and office functions such as greeting walk-ins, answering phones, taking messages, data entry, customer service, scanning, filing, arranging staff travel accommodations and reservations, and processing mail. Meeting deadlines in a timely manner, communicating politely and effectively, and maintaining smooth paperwork flow in the office are key for success in this role.</p> <p>Work Schedule and Additional Information:</p> <ul> <li>Full-time employment </li><li>Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. May have irregular hours, including evenings & weekends. </li><li>Some travel in & out county for meetings. </li><li>Telework: You will not have the option to telework in this position. </li><li>Salary: In some cases, the starting salary may be non-negotiable. </li><li>You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. </li></ul> <p>REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY</p> <p>QUALIFICATIONS</p> <p>Minimum Experience and Training Requirements:</p> <ul> <li>Six months as a Clerk 1 and educational development to the level of the eighth grade; or </li><li>Completion of a high school business curriculum; or </li><li>Any equivalent experience and/or training which provided the required knowledges and abilities. </li></ul> <p>Other Requirements:</p> <ul> <li>You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. </li><li>You must be able to perform essential job functions. </li></ul> <p>Legal Requirements:</p> <ul> <li>A conditional offer of employment will require a drug screening. </li><li>You must pass a background investigation. </li><li>This position falls under the provisions of the Child Protective Services Law. </li><li>Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. </li></ul> <p>How to Apply:</p> <ul> <li>Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). </li><li>If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. </li><li>Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. </li><li>Failure to comply with the above application requirements may eliminate you from consideration for this position. </li></ul> <p>Veterans:</p> <ul> <li>Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. </li></ul> <p>Telecommunications Relay Service (TRS):</p> <ul> <li>711 (hearing and speech disabilities or other individuals). </li></ul> <p>If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.</p> <p>The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.</p> <p>EXAMINATION INFORMATION</p> <ul> <li> <p>Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).</p> </li><li> <p>Your score is based on the detailed information you provide on your application and in response to the supplemental questions.</p> </li><li> <p>Your score is valid for this specific posting only.</p> </li><li> <p>You must provide complete and accurate information or:</p> </li><li> <p>your score may be lower than deserved.</p> </li><li> <p>you may be disqualified.</p> </li><li> <p>You may only apply/test once for this posting.</p> </li><li> <p>Your results will be provided via email.</p> </li></ul> <p>Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.</p> <p>01</p> <p>The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?</p> <ul> <li>Yes </li><li>No </li></ul> <p>02</p> <p>You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.</p> <p>All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.</p> <p>Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.</p> <p>If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.</p> <p>If you have general questions regarding the application and hiring process, please refer to our FAQ page.</p> <ul> <li>Yes </li></ul> <p>03</p> <p>WORK BEHAVIOR 1 - Sorts, files, and retrieves documents.</p> <p>Levels of Performance</p> <p>Select the "Level of Performance" which best describes your claim.</p> <ul> <li>A. I have experience sorting, filing, and retrieving electronic records as needed for data entry. My duties included sorting/organizing electronic records that needed to be filed or data entered and filing the electronic records by alphabet or by chronological order. I retrieved electronic records/files as needed. </li><li>B. I have experience filing OR retrieving documents/files. </li><li>C. I have NO experience related to this work behavior. </li></ul> <p>04</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.). </li><li>The actual duties you performed. </li><li>Your level of responsibility. </li></ul> <p>05</p> <p>WORK BEHAVIOR 2 - Enters information into the computer.</p> <p>Levels of Performance</p> <p>Select the "Level of Performance" which best describes your claim.</p> <ul> <li>A. I have experience entering information into a computer including updating records into a pre-established format. </li><li>B. I have experience entering data into a computer. </li><li>C. I have NO experience related to this work behavior. </li></ul> <p>06</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The type(s) of data you entered into the computer. </li><li>The actual duties you performed. </li><li>Your level of responsibility. </li></ul> <p>07</p> <p>WORK BEHAVIOR 3 - Operates office equipment.</p> <p>From the list below, please select all of the office equipment you have experience in operating.</p> <ul> <li>A. Computer </li><li>B. Printer </li><li>C. Copy Machine </li><li>D. Fax Machine </li><li>E. Scanner </li><li>F. None </li></ul> <p>08</p> <p>In the text box below, please list the name of the employer(s) where you gained the experience you claim with office equipment. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.</p> <p>Required Question</p> <p>Employer Commonwealth of Pennsylvania</p> <p>Address 613 North Street</p> <p>Harrisburg, Pennsylvania, 17120</p> <p>Website http://www.employment.pa.gov</p>