<p>Job description</p> <p>Administrative Assistant/Customer Solutions</p> <p>Location: Ciro's Sewer Cleaning - Eastlake, OH</p> <p>Schedule: Full-time | Monday - Friday | 7:45 AM - 4:15 PM</p> <p>Pay: $21.00 - $24.00 per hour (based on experience)</p> <p>Join Our Team!</p> <p>Are you an organized, detail-oriented professional with a passion for customer service and administrative work? At Ciro's Sewer Cleaning, we take pride in delivering top-notch sewer cleaning and waste hauling solutions to our customers. We're looking for a motivated Administrative Assistant to keep our office running smoothly, support both field and office teams, and ensure excellent customer interactions. If you thrive in a fast-paced environment, enjoy problem-solving, and love helping customers, this role is for you!</p> <p>What You'll Do:</p> <p>Handle customer interactions via phone and email with professionalism and care</p> <p>Address customer inquiries, complaints, and service requests with a problem-solving mindset</p> <p>Schedule and coordinate daily activities for drivers to optimize efficiency</p> <p>Price and prepare invoices based on technician notes and paperwork</p> <p>Process payments and follow up on past-due invoices</p> <p>Perform general office duties, including reporting and documentation</p> <p>What We're Looking For:</p> <p>Customer service or dispatching experience (preferred in HVAC, plumbing, or similar industries)</p> <p>Prior administrative experience</p> <p>Strong communication and active listening skills</p> <p>Proficiency in Microsoft Office (Outlook, Excel, Word)</p> <p>Excellent organizational, multitasking, and problem-solving abilities</p> <p>Ability to work independently and collaboratively</p> <p>Why Join Us?</p> <p>Comprehensive Benefits Package:</p> <ul> <li>401(k) with company match </li><li>Medical, dental, and vision insurance </li><li>Paid time off and holidays </li><li>Employee referral program </li></ul> <p>At Ciro's Sewer Cleaning, we value teamwork, innovation, and exceptional service. If you're ready to bring your skills to a company that appreciates hard work and dedication, apply today!</p> <p>Apply Now! We look forward to meeting you.</p> <p>Job Type: Full-time</p> <p>Pay: $21.00 - $24.00 per hour</p> <p>Expected hours: 40 per week</p> <p>Benefits:</p> <ul> <li>401(k) </li><li>401(k) matching </li><li>Dental insurance </li><li>Flexible schedule </li><li>Health insurance </li><li>Paid time off </li><li>Professional development assistance </li><li>Referral program </li><li>Vision insurance </li></ul> <p>Shift:</p> <ul> <li>8 hour shift </li><li>Day shift </li></ul> <p>Experience:</p> <ul> <li>Dispatching of service call: 1 year (Preferred) </li><li>Customer service: 1 year (Preferred) </li><li>Customer resolution: 1 year (Preferred) </li></ul> <p>Ability to Commute:</p> <ul> <li>Eastlake, OH (Required) </li></ul> <p>Work Location: In person</p>