<p>GENERAL SUMMARY:</p> <ul> <li>Maintains operation of the Coffee Shop in the Manager's absence and provide additional support as outlined below. </li><li>Greets each guest that enters the store within 15 seconds with a verbal or non-verbal greeting, smile and eye contact. </li><li>Proactively engages the guest in conversation. </li><li>Seeks opportunities to educate and suggestively sell. </li><li>Executes all company initiatives. </li><li>Be self directed and independent. </li><li>Ability to interact with the volunteers in a patient and professional manner. </li><li>Be flexible in work schedule to meet the demands of a busy retail environment. </li><li>Demonstrate all qualities of Service Excellence. </li><li>Have a strong ability for attention to detail. </li></ul> <p>EDUCATION/EXPERIENCE REQUIRED:</p> <ul> <li>High School Diploma. </li><li>Restaurant, retail or guest service experience. </li></ul> <p>PHYSICAL DEMANDS/WORKING CONDITIONS:</p> <ul> <li>Need to lift boxes (up to 40lbs) and push loaded carts to move merchandise from storage area to sales area. </li><li>Storage area contains boxes of merchandise that are often dirty from shipping. </li><li>Normal stressors associated with the healthcare environment. </li></ul> <p>Additional Information</p> <ul> <li>Organization: Henry Ford West Bloomfield Hospital </li><li>Department: HFWB Coffee Shop </li><li>Shift: Rotating </li><li>Union Code: Not Applicable </li></ul>