<p>As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer's inquiries.</p> <ul> <li>Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel </li><li>Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries </li><li>Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics </li><li>Be alert to trends in requests and issues reported by customers </li><li>Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution </li><li>Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed </li><li>Document information in the company's database(s) about each contact you handle following defined parameters </li><li>Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance </li></ul>