<p>Job Title: Customer Success/Inside Sales Representative</p> <p>Job Description</p> <p>We are seeking a proactive Customer Success/Inside Sales Representative to own and manage a discrete book of business. This role involves quoting, sourcing, and expediting orders while actively re-engaging inactive customers. The representative will manage customer master data, ensure CRM hygiene, and serve as the escalation point for non-routine issues. The aim is to improve profitability, not just revenue, and coordinate closely with the warehouse and sourcing teams. Over time, the role transitions into bonus-bearing ownership.</p> <p>Responsibilities</p> <ul> <li>Actively manage accounts to prevent opportunity leakage and re-engage dormant customers. </li><li>Serve as the primary internal owner for assigned non-VMI customers, accountable for revenue, gross profit percentage, customer retention, and customer experience. </li><li>Quote, source, and expedite orders efficiently. </li><li>Maintain and manage customer master data and ensure CRM hygiene. </li><li>Improve profitability through strategic account management and coordination with warehouse and sourcing. </li><li>Act as an escalation point for non-routine customer issues. </li><li>Ensure follow-through and execution in all sales processes. </li><li>Transition into ownership with bonus-bearing responsibilities over time. </li></ul> <p>Essential Skills</p> <ul> <li>Experience in inside sales, B2B customer service, and account management. </li><li>Proven KPI-driven performance history. </li><li>Comfortable with proactive customer contact and communication. </li><li>Ability to analyze data including pricing, gross profit, and trends. </li><li>Sound judgment in pricing and escalation decisions. </li><li>Strong organizational skills to manage multiple customers simultaneously. </li><li>Proficiency in Microsoft Office and ERP systems such as P21 or SAP. </li></ul> <p>Work Environment</p> <p>The role is based onsite, encouraging collaboration and peer-supported learning, especially with ERP systems. The work environment fosters confidence building and autonomy. Incentives include a transition from a base salary with a corporate bonus to a discrete team bonus/commission tied to your book of business. The company offers a stable career with comprehensive benefits, opportunities for professional growth, and a supportive, family-like culture. Working hours are flexible, and the company promotes a healthy work-life balance.</p> <p>Job Type & Location</p> <p>This is a Permanent position based out of Brighton, CO.</p> <p>Pay and Benefits</p> <p>The pay range for this position is $50000.00 - $60000.00/yr.</p> <p>Wurth Industry offers a comprehensive benefits package designed to support employee health, financial stability, and professional growth, including medical/dental/vision insurance, 401(k) matching, paid time off, and training opportunities. They focus on work-life balance through flexible working hours, wellness programs, and career development via the Würth Business Academy. Key Employee Benefits: Maternity/Paternal leave after 1 year of service Tuition Reimbursement eligible after 1 year of service Health benefits and programs - medical, vision, dental, life insurance and more Additional benefits 401(k), short term disability, long term disability Paid Time Off, accrued per pay period, additional day earned per year of service 10 paid holidays</p> <p>Workplace Type</p> <p>This is a fully onsite position in Brighton,CO.</p> <p>Application Deadline</p> <p>This position is anticipated to close on Apr 15, 2026.</p> <p>Diversity, Equity & Inclusion</p> <p>At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:</p> <ul> <li>Hiring diverse talent </li><li>Maintaining an inclusive environment through persistent self-reflection </li><li>Building a culture of care, engagement, and recognition with clear outcomes </li><li>Ensuring growth opportunities for our people </li></ul> <p>Actalent is an equal opportunity employer.</p> <p>About Actalent</p> <p>Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC-with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.</p> <p>Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.</p>