<p>The Practice Coordinator (PC) role is critical to the patient experience at the Bennett Cancer Center. They are the "first impression" for the Medical Oncology-Hematology Department (MOH). The PCs work in a dynamic team environment to problem-solve and collaborate with the goal of providing excellent first and ongoing patient experiences. The PC role is essential to initiate operational protocols necessary for successful patient integration into the department. As liaison for incoming patients and communications, PCs provide superior customer service to patients, caregivers, clinicians, external and internal staff in accordance with the department's service standards, and must exhibit a high level of comfort with multitasking and problem solving. The PC exhibits compassion for patients receiving a cancer or other critical diagnosis, and inspires confidence in patients that excellent care is the paramount goal in the department.</p> <p>Job functions within this classification may vary and may range in autonomy and complexity based on focus of assignments and physical location. Essential functions of this role may include:</p> <ul> <li> <p>Works collaboratively. Functions as an effective member of the health care team.</p> </li><li> <p>Directs flow of patient activity.</p> </li><li> <p>Consistently demonstrates respectful and courteous behavior toward patients, visitors, peers, co-workers.</p> </li><li> <p>Provides administrative support and coordination for:</p> </li><li> <p>all aspects of patient care for both new and established patients</p> </li><li> <p>interaction with physicians, nurse practitioners, clinical and infusion nurses, care coordinators, clinical assistants, business office, laboratory technicians, research nurses and coordinators, pharmacists, administrators, and other departments including admissions, radiology, radiation oncology, social work, integrative medicine, in-patient oncology, genetics and quality.</p> </li><li> <p>Scheduling of appointments following guidelines that support safe clinical practice, patient comfort, and continuity of care for complex treatments. This requires the ability to learn, understand, retain and apply knowledge of complex patient treatment regimens with diverse, unique and specialized requirements tailored to individual patients, and necessitates a high level of understanding of the clinical aspects of treatment including individual drugs, timing and frequency of use and specialized insurance restrictions.</p> </li><li> <p>Activities that require a high standard of timely communication and extensive scheduling/rescheduling of patient visits and treatments as necessary to meet patient and operational needs.</p> </li><li> <p>Provides triage for routine issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triages to correct team for follow up.</p> </li><li> <p>Recognizes level of urgency/emergency and responds appropriately using standard operating procedures and critical thinking skills.</p> </li></ul> <p>MINIMUM QUALIFICATIONS: REQUIRES</p> <ul> <li>Minimum of two (2) years of experience in a healthcare customer service environment required. </li><li>BA/BS degree/college coursework preferred; HS diploma or GED required. </li><li>Bi-lingual capability highly desirable. </li><li>Possesses ability to multi-task and function as an integral member in a team environment. </li><li>Demonstrates excellent verbal and written communication skills. </li><li>Must exhibit a proactive and thoughtful approach to problem solving. Critical thinking skills required. </li><li>Must be able to assume primary responsibility as preceptor, and take an active role in various trainings. </li><li>Demonstrates a high degree of integrity and accountability. </li><li>Demonstrates dependability and punctuality regarding attendance. </li></ul>