<p>Mission Statement</p> <p>Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p> <p>Responsibilities*</p> <ul> <li>Provide excellent customer service to patients and families in the Medical Procedures Unit; supporting all clerical positions in unit- appointment scheduling, telephone triage, patient arrival, prep desk coordination and billing. </li><li>Greet and check-in each patient for procedure. </li><li>Accurately and efficiently schedule patient appointments utilizing MiChart. </li><li>Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. </li><li>Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues. </li><li>Notify patients of appointment changes, rescheduled appointment and review all prep instructions. </li><li>Complete pre-procedure phone calls to remind patients of necessary procedure preparations and answer any patient questions in accordance with established guidelines </li><li>Schedule new and return visits as indicated during discharge process and process patient paperwork for billing. </li><li>Maintain and tabulate clinic data as needed. </li><li>Prepare unit correspondence for mailing. </li><li>Place orders for patient nutrition, office supplies, patient forms and other items. </li><li>In accordance with specified guidelines and designated by MPU management, contribute to MiChart responsibilities. </li><li>Participate in Lean in Daily Work. </li><li>Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. </li></ul> <p>Required Qualifications*</p> <ul> <li>Graduation from high school or an equivalent combination of education and experience </li></ul> <p>Desired Qualifications*</p> <ul> <li> <p>1 year of customer service experience</p> </li><li> <p>Working knowledge of MiChart.</p> </li><li> <p>Familiarity with medical terminology.</p> </li><li> <p>Experience working within a large, complex health care environment.</p> </li><li> <p>Some college</p> </li><li> <p>Knowledge of university policies & procedures.</p> </li></ul> <p>Why Join Michigan Medicine?</p> <p>Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p> <p>What Benefits can you Look Forward to?</p> <ul> <li>Excellent medical, dental and vision coverage effective on your very first day </li><li>2:1 Match on retirement savings </li></ul> <p>Modes of Work</p> <p>Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes</p>